What are the responsibilities and job description for the Oil Shop Manager position at Car Spa, Inc.?
Customer Service is Job #1
- Responsible for maintaining a working environment focused on customer satisfaction.
- Identify and promptly resolve customer concerns and complaints.
Team Management
- Responsible for completing weekly schedule for the oil department.
- Responsible for enforcing Car Spa Policies and Procedures relating to your department.
- Train all Oil Center employees according to the Car Spa certification process.
- Staffing Levels – Responsible for making sure that the oil department is fully staffed with enough employees to meet each days staffing demands.
- Schedule Oil Center employees based on staffing model.
- Inspect and assess performance and skills of Oil Center employees.
- Perform all job responsibilities as outlined in the job descriptions for each Oil Center employee.
- Conduct 30-day and annual performance evaluations for all Oil Center employees.
- Provide feedback, coaching, and corrective action as needed to employees to maintain standards and improve performance.
Store Operations
- Maintain and inspect Oil Center equipment.
- Monitor and manage Oil Center inventory.
- Conduct on-going safety training and meetings.
- Responsible for managing payroll budget.
- Achieve profitability goals.
- Maintain accurate records and reporting.
- Conduct physical inventory monthly.
- Maintain a positive relationship with suppliers.
- If you are scheduled off and the location is severely under the model due to short staffing, wither aid in getting more staff in or be available to come in.
- Make initial contact with all customers and suggest services based on manufacturer recommendations.
- Ensure customer satisfaction.
- Ensure compliance with all government standards.
- Perform opening and closing duties.
Working Conditions:
- All work is done in a service bay environment in all types of weather.
- Safety is a prime concern due to the constant traffic movement and potentially hazardous environment. You must be alert, move safely around moving vehicles, and use caution when performing oil center services.
- You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch.
- Must follow company policy for wearing protective gear (i.e., safety goggles, bump cap, burn gloves, ear protection, etc.)
Qualifications:
- Oil/Lube Center Management or equivalent
- Customer service experience
- Basic Management competencies outlined by Car Spa
