What are the responsibilities and job description for the Quality Control Representative position at Car Spa, Inc.?
Essential Duties and Responsibilities:
- Ensure customer satisfaction.
- Identify and promptly resolve customer concerns and complaints.
- Ensure car wash quality standards.
- Manage overall vehicle flow and production in car wash operation.
- Ensure car wash compliance with all government standards.
- Perform opening and closing duties.
- Assist in maintaining car wash equipment.
- Help train car wash employees according to the Car Spa certification process.
- Assist in assessing performance and skills of car wash employees.
- Provide feedback and coaching to employees as needed to maintain standards and improve performance.
- Perform all essential duties and responsibilities as outlined on the job descriptions for the all car wash employees.
- Other duties as assigned.
Working Conditions:
- All work is done outdoors in all types of weather.
- Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles.
- You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.
Qualifications:
Mandatory
- Car Wash experience or equivalent Quality Control experience
- Customer Service experience
- Communication skills
- Must pass background check and drug test
- Must have valid drivers license
Next Possible Position(s):
- Assistant Car Wash Manager
