What are the responsibilities and job description for the Customer Service Associate position at Car-X Tire & Auto?
Job Description
Responsibilities
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
- Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
- This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and / or business opportunities.
- Able to understand and effectively communicate all products and services Monro offers to customers.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Maintain an organized and neat customer waiting area.
- Other duties as assigned.
Qualifications
Minimum Qualifications
Additional Information
Benefits
Your next Destination!
Growth Opportunity :
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
