Head of Product Design

About the Role We're seeking an experienced lead to own and scale our product design function. As our first dedicated design hire, you'll have the unique opportunity to shape our design culture and processes from the ground up while working closely with our executive team. This is a critical leadership role that will help define the future of retail technology.About Us Endear is building the first modern CRM for retail teams. We empower brands to drive more in-store sales by giving their retail teams AI-powered tools to have 10x more personalized, human conversations with customers. Despite retail being 6x larger than eCommerce, brick-and-mortar retail has been largely overlooked by the technology industry. We're changing that by enabling thousands of salespeople to leverage customer data in meaningful ways.What You'll Own End-to-end product design process, from research and ideation to high-fidelity designs and implementationUser research and testing initiativesDesign team culture, processes, and hiring as we scaleCross-functional collaboration with engineering, product, and leadership teamsProduct design strategy aligned with business objectivesUX improvements driven by customer feedback and dataWhy This Role Matters As our first dedicated design hire, you'll have unprecedented opportunity to shape our product's future. You'll work directly with our co-founders to elevate our design function while having significant impact on a product used by thousands of retail professionals daily. We're processing billions of data points and building high-converting experiences that need thoughtful, scalable design solutions.Our Work Environment Remote-first culture built on trust and autonomySmall, highly effective team (20-ish employees)Fast-paced environment with shifting prioritiesHigh-ownership culture where outcomes matterCollaborative atmosphere that values learning and teachingAbout Our Company Founded 5 years ago, Endear has demonstrated strong product-market fit and reached profitability multiple times. Our platform was built from the ground up by technical leaders who have scaled data platforms to hundreds of millions of users and been at startups from early-stage through IPO. We make measured, high-conviction decisions at every milestone to ensure long-term success while realizing our massive potential in the retail market.How to Apply If you're excited about owning and scaling product design at a fast-growing startup, we'd love to hear from you. Please include the following : Your portfolioA note about your experience scaling design at early-stage companiesEndear is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr