Cocktail Server

Job Summary:

The Cocktail Server provide elegant, warm and responsive service to create an exceptional dining experience for all of our guests while taking and serving beverage orders. Handle all financial transactions accurately and effectively market the venue during shift. Perform all duties in accordance with Wolfgang Puck Fine Dining standards.

Essential Job Functions:
• Greet and welcome all guests in a professional manner
• Take beverage orders from guests, enter orders in POS system
• Ensure that all orders are accurate and brought to each table in a timely manner
• Confirm orders with bartenders whenever a clarification is requested
• Offer suggestions by using suggestive selling techniques (daily beverage specials, cocktails/wines and after dinner beverages)
• Perform side work at the start and end of each shift as required by service station assignment.
• Keep assigned areas clean and empty of glasses and bottles
• Implement steps of service for guests consistently
• Ensure guests are satisfied with their beverage and service, respond promptly and courteously to any requests
• Be ready and willing to assist fellow cocktail servers as situations arise.
• Performs other job-related duties as assigned


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School Diploma or general education degree (GED)

Required Experience:
• Minimum 21 years of age
• Minimum 2 years fine dining cocktail server experience
• Proficient knowledge of wine, cocktails and beverage spirits
• Previous POS system experience
• Must have excellent knowledge of fine dining room and service procedures and functions
• Be able to work in a standing position for long periods of time
• Open availability; must be able to work evenings, weekends and holidays

Knowledge, Skills, & Abilities:
• Possess strong organizational and multi-tasking skills
• Possess basic math skills and have the ability to handle money
• Ability to work well under pressure in a fast-paced environment
• Outstanding guest services skills
• Be able to communicate clearly and effectively (verbal & written)
• Possess basic math skills and ability to handle money and operate a cash
register and POS system
• Professional presentation and positive attitude

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc.

Work Conditions: May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Wolfgang Puck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here: EEOC Poster.