What are the responsibilities and job description for the Customer Service Representative position at Carboline Company?
Title: Customer Service Representative
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Responsible for order cycle from placement of the order, coordination of manufacture, and shipment through billing.
Essential Functions:
- Input orders from sales representatives, regional email box or phone queue, with correct price, discounts, commission splits, rate special requirements, products, point of manufacture, sales division, project, market, routing, and freight terms.
- Coordinate the manufacturing point, scheduling, shipment, and delivery of the product. Prioritize and negotiate product availability with the expeditor. Work with CS Manager to initiate expediting and improve schedule dates.
- Follow up daily on order status and notify customers or sales reps of any changes. Work with production management and expediting to meet customer requirements.
- Recommend and communicate stock levels/changes due to the direction of the sales team to the Supply Chain Manager.
- Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels and commission splits.
- Facilitate all paperwork for any requested returns (RGA’s) or credit memos.
- Have knowledge of product use, units of measure, package codes, manufacturing processes, computer reports, Carbolink, and LN programs.
- Perform additional duties as assigned.
- Commit to the Company’s safety and quality programs.
Requirements:
· High School Degree or equivalent.
· Minimum 1 year’s customer service experience.
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day. No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
“In order to be the best, we must hire the best”
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $45,000 - $50,000
