What are the responsibilities and job description for the Center Manager position at Carbon Health?
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
The Center Manager is responsible for the daily management of a Carbon Health facility. Managing all operational policies and procedures, center financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful Center Manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.
KEY CAPABILITIES
Collaborate: Shares information with others so there are no surprises; facilitates effective collaboration among center medical directors, center managers, and external partners
Drive Outcomes: Eliminates obstacles that affect organizational performance.
Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future roles
ABOUT YOU
1 year of healthcare leadership experience and/or combination of healthcare experience and education
Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
Willing to work a flexible schedule including evenings, weekends and holidays
WHAT YOU'LL DO
Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to Carbon Health best practices
Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly
Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention
In partnership with the Center Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and Carbon Health policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Communicate and respond to patient inquiries with a sense of urgency
Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner’s mindset
Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
Maintain an environment that complies with all state and federal regulations including HIPAA
BENEFITS
Medical, dental & vision coverage, effective first day of employment
Health Savings Account & Flexible Savings Account option for health care & dependent care
Paid time off, paid sick leave
401k retirement savings plans
Life & Disability Insurance
Phone & WiFi stipends to support remote work
*Some benefits dependent on specialty and employment status
We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.
