What are the responsibilities and job description for the Clinic Manager position at Carbon Health?
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
- Job Title and Overview:
- Clinic Manager.
- Description: The Clinic Manager is responsible for the daily management of a Carbon Health clinic. Managing all operational policies and procedures, clinic financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful clinic manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.
- Job Responsibilities:
- Overview of responsibilities may include but are not limited to:
- Overseeing day-to-day operations of the clinic.
- Managing clinic staff, including hiring, training, scheduling, and performance evaluation.
- Ensuring compliance with regulatory requirements and healthcare standards.
- Developing and implementing policies and procedures to optimize clinic efficiency and patient care.
- Handling administrative tasks such as budgeting, inventory management, and reporting.
- Serving as a liaison between clinic staff, physicians, patients, and external stakeholders.
- Resolving conflicts and addressing issues that arise within the clinic.
- Clinic Managers are required to be in the clinic full-time unless attending off-site meetings or community marketing
- Clinic managers are required to participate in one clinical shift as part of their job responsibilities.
- Clinic Managers are expected to work on a rotating “weekend on call” schedule
- Performance Expectations:
- Key performance indicators (KPIs) by which the Clinic Manager's performance will be evaluated. This may include:
- Patient satisfaction ratings.
- Resource: NPS and Google Reviews
- Staff retention rates
- Turnover (voluntary/involuntary)
- Compliance with regulatory requirements.
- UCA Accreditation
- Department of Health Compliance
- Scope of Practice for direct reports (x-ray tech, medical assistant, support staff)
- Operational efficiency metrics
- Door-to-door time
- Call answer rate
- Call intent
- Workplace Health
- Credit Card on File
- Supply Cost per Visit
- Clinic Closures
- Overstaffed Days
- Average Daily Volume (ADV)
- Financial performance (e.g., revenue generation, budget adherence)
- Medical Services EBITDA
- Professional Conduct and Ethics:
- Maintaining professionalism, integrity, and ethical standards is paramount for a clinic manager, ensuring trust, credibility, and quality care in every aspect of their role.
- As a clinic manager, it's crucial to uphold strict confidentiality and exercise discretion when handling sensitive patient and organizational information, safeguarding privacy and maintaining trust within the healthcare environment.
- Reference Code of Conduct and Ethics, Employee Handbook, Mission, Values, and Vision
- Support and Resources:
- IT infrastructure and software systems.
- Carbon Health Help Center
- Confluence
- JIRA Software Management
- Support from senior management
- Area Manager / Clinic Manager relationship
- Medical, dental & vision coverage, effective first day of employment
- Health Savings Account & Flexible Savings Account option for health care & dependent care
- Paid time off, paid sick leave
- 401k retirement savings plans
- Life & Disability Insurance
- Phone & WiFi stipends to support remote work
- Some benefits dependent on specialty and employment status
