What are the responsibilities and job description for the Customer Service Associate position at Cardi's Furniture & Mattresses?
We are seeking a skilled Customer Service Associate to join our team at Cardi's Furniture & Mattresses. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.
Key Responsibilities
- Provide quality service to customers via phone, email, or in-person
- Analyze customer concerns and determine the cause of the issue
- Upsell products or services when opportunities arise
- Schedule and create delivery/service appointments with accuracy
- Document customer interactions and concerns in our operating computer system
To succeed in this role, you must have excellent communication skills, both verbal and written. You should also be able to work independently and as part of a team, with a strong focus on providing outstanding customer service.
