Director of Operations

About Cardin McCoy:

Cardin McCoy is a leading kids’ apparel and footwear brand, specializing in high-quality graphic tees and unique designs that celebrate creativity, individuality, and family values. Rooted in community and a commitment to excellence, Cardin McCoy produces and distributes 365 unique designs annually, with a focus on sustainable practices and local production. We are seeking a Director of Operations to oversee and optimize our operations, ensuring the seamless execution of production, fulfillment, and overall organizational efficiency.

Job Summary:

The Director of Operations will be responsible for managing and improving all operational aspects of the company, including production, fulfillment, logistics, and administrative functions. This role requires a strategic thinker who can oversee day-to-day operations while developing systems to support growth and scalability. The ideal candidate will lead cross-functional teams, ensuring Cardin McCoy meets its production cost targets, delivery deadlines, and organizational goals.

Key Responsibilities:

Operations Management

• Oversee production processes, including screen printing, packaging, and order fulfillment.
• Collaborate with the production team at the Brunswick, GA facility to ensure efficiency and quality standards are met.
• Manage inventory levels, including raw materials and finished goods, to align with production and sales demands.
• Ensure all orders are fulfilled accurately and on time, meeting or exceeding delivery KPIs.

Process Improvement

• Identify and implement improvements to streamline operations, reduce costs, and increase productivity.
• Develop and maintain standard operating procedures (SOPs) for all operational activities.
• Leverage technology and tools to optimize workflows and improve communication across teams.

Team Leadership

• Build, lead, and develop a high-performing operations team, including warehouse staff, fulfillment coordinators, and administrative support.
• Provide training, mentorship, and performance feedback to team members.
• Foster a culture of accountability, collaboration, and continuous improvement.

Financial Oversight

• Work closely with the finance team to manage budgets, track expenses, and forecast operational costs.
• Monitor and analyze key performance indicators (KPIs) related to production efficiency, cost management, and inventory turnover.
• Support financial reporting by providing operational data and insights.

Administrative and HR Responsibilities

• Oversee administrative tasks, including vendor account management, supply procurement, and office management for the Nashville location.
• Manage HR functions such as employee onboarding, time tracking, and compliance with company policies.
• Act as a point of contact for employee relations and team coordination.

Collaboration and Communication

• Partner with the CEO to align operations with company goals and strategic initiatives.
• Work closely with the marketing and sales teams to ensure operational readiness for product launches and campaigns.
• Communicate regularly with stakeholders on operational performance, challenges, and opportunities.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 7 years of experience in operations management, preferably in manufacturing, retail, or eCommerce.
• Proven leadership skills with experience managing cross-functional teams.
• Expertise in inventory management, production scheduling, and logistics.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Proficiency in operational tools and software (e.g., ERP systems, inventory management tools).
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunity to play a key role in the growth of a dynamic, mission-driven brand.
• Collaborative and supportive work environment focused on creativity and excellence.