Manager, Application Development and Maintenance, SAP COE OTC

What Software Engineering contributes to Cardinal Health?

Software Engineering is responsible for designing, developing, implementing, and supporting applications, systems and IT products required to achieve the company's business objectives. Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

We currently have a need for a Manager of Order to Cash for Pharmaceutical IT! This role will be accountable for delivery and maintenance of the Pharma SAP OTC functions as part of SAP Center of Excellence including current, recently added and the expansion of new businesses.

What is expected of you and others at this level?

• Manages department operations and supervises professional employees, frontline supervisors and/or business support staff.
• Participates in the development of policies and procedures to achieve specific goals.
• Ensures employees operate within guidelines.
• Decisions have a short-term impact on work processes, outcomes, and customers.
• Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management.
• Interactions normally involves resolution of issues related to operations and/or projects.
• Gains consensus from various parties involved.
• Focus on “outside the box” thinking.
• Focus on Operational efficiencies, strategy, Innovation and Automation.
• Manage the core (Run operations) as well multiple projects.
• Be able to manage available capacity (resources) and Demand (Projects)
• Lead by example.

Responsibilities

• Execution and management of the Order to Cash functionality that supports the Pharma business segment.
• Responsible for IT Controls, SOX compliance, and Audit findings in OTC functional areas of SAP Pharma platform.
• Lead in IT, service delivery, strategy alignment to drive tactical solutions and stakeholder management.
• Overall solution ownership of Incidents, defects, enhancements, and new build for OTC.
• Keeping up with emerging technologies and changes in business processes.
• Closely follows the strategic direction set by the segment and executes on priority goals.
• Completing effort estimates, preparing proposals, and collaborating with functional partners to deliver solutions for value-add business functions.
• Driving end-user satisfaction by using specific metrics.
• Influencing internal and external clients to leverage out of the box solutions and reducing customizations.
• Planning, monitoring, organizing, and overseeing projects.
• Attract, retain, and develop talent.
• Maintain strategic relationships with all key stakeholders.
• Customer focused and deep understanding of business needs.
• Identifying synergies and optimization areas within the domain and manage the execution.
• Provide leadership and direction to the teams during problem solving and crisis management.
• Collaborating with other process tower leaders (PTP, SCE, RTR, R&I, and non-SAP systems) to ensure a cohesive solution without impacting cross functional and downstream processes or applications.
• Responsible for preparing and conducting prioritization meetings (for enhancements and defects) with the OTC functional partners.
• Ensure all critical OTC processes are properly monitored and alerted; and automate recurrent incidents.
• Responsible for leading, coaching, and cross training a team of SD functional consultants.
• Closely work with infrastructure teams to ensure a reliable and stable operations.
• Complies and enforce adoption of Solution discover, documentation, Hypercare and build-to-run transition to our support partners.
• Supports the Vertex 6.0 Tax Software, 3rd party application, for pharmaceutical segment.
• Supports the Pharma ordering channels integration with SAP and associated application.  Accountable for driving BRMS support with our Run partners.
• Responsible for the KPI's and BPM metrics that support current and future Pharma business units on SAP

Qualifications

• Bachelor’s Degree in related field preferred or equivalent work experience preferred
• 12 years’ experience in SAP OTC Build/Run preferred
• Full-Cycle SAP OTC implementation
• SAP OTC Solution discovery, Options analysis and Build guidance.
• Strong collaboration and leadership skills.
• Strong business acumen in pharmaceutical wholesale distribution space.
• Superior knowledge of processes and technology with deep hands-on knowledge in all the areas of OTC domain.
• Strong experience in translating business requirements into technical capabilities and solutions.
• Prior work experience in Sales and Distribution module within SAP ECC or S/4 HANA Enterprise Management and Vistex knowledge is a plus.
• Proficiency with ASAP (Accelerated SAP) Waterfall and Agile methodologies.
• Strong experience in completing effort estimates, preparing proposals, and collaborating with our functional partners to deliver quality business solutions.
• Prior experience with managing highly skilled onsite and offshore teams.
• Superior experience of identifying and resolving issues between team members or other teams.
• Ability to develop individuals and teams.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Experience in managing Demand (projects) and Supply (Resources)
• Following additional skills / experience is a plus.
• SAP pricing integration with Vistex is a plus
• SAP Integration with Warehouse Management systems.
• SAP Integration with Order Management systems
• Complex pricing procedures in SAP ECC, pricing tables, and conditions    
• Key integrations points between SD and Finance (FICO).
• Experience in providing direction to the teams in managing and troubleshoot complex interfaces involving multiple systems (e.g. SalesForce, Order Express (Web Order Entry), Manhattan, SAP MDG, IBM MDM, IDM, EDI, ECM, etc.) and middleware applications.

Anticipated salary range: $121,600.00 - $173,700.00

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 04/04/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.