What are the responsibilities and job description for the Manager, Learning Development and Delivery position at Cardinal Health?
What Learning Development and Delivery contributes to Cardinal Health
Learning develops, deploys and evaluates learning solutions to support employee development and build organizational capability in alignment to business strategies. This function analyzes learning needs and develops training curricula, technologies, and programs. This function also manages trainings provided by third-parties and partners with leaders and subject matter experts within functions and business units to deliver learning.
Learning Development and Delivery provides instructor-led trainings and manages training processes to maximize the value that employees gain from learning solutions. This job family delivers training materials including presentations, guides and manuals, and course evaluations and coordinate training schedules based on training needs.
Position Overview
This Manager is the key learning partner for our Cardinal Health at Home Call Center Leadership team. This position reports to the Director of Learning and Development for the Customer Experience Academy and leads a team of learning business partners that assess, partner to design / develop, administer, and measure learning.
Responsibilities
Assess and anticipate learning needs related to business functional training, role-based training, on-boarding, leadership, professional development and systems training
Communicate business training needs to the Learning & Development Center of Excellence (COE) and larger HR organization
Formulate partnerships with business SMEs, stakeholders and leadership, enabling the learning team to deliver value-added service that aligns with the business objectives of the organization
Maintain an effective level of knowledge about the financial position, as well as strategies (short term to mid and long range) and the culture of the business.
Qualifications
Bachelor’s degree in related field preferred
5 years' related experience in call center or an operations environment preferred
Experience with healthcare industry preferred
Experience leading and developing teams (directly or indirectly) preferred
Project management experience preferred
What is expected of you and others at this level
Manages department operations and supervises professional employees, front line supervisors and / or business support staff
Participates in the development of policies and procedures to achieve specific goals
Ensures employees operate within guidelines
Decisions have a short term impact on work processes, outcomes and customers
Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
Interactions normally involve resolution of issues related to operations and / or projects
Gains consensus from various parties involved
Anticipated salary range : $86,400-143,145
Bonus eligible : Yes
Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close : 04 / 12 / 2025
- if interested in opportunity, please submit application as soon as possible
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
LI-Remote
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Salary : $86,400 - $143,145
