What are the responsibilities and job description for the Urgent Client Requirement: Desktop Support Engineer(755046 position at Cardinal Integrated Technologies Inc?
Job Details
Role: Desktop Support Engineer(755046)
Duration: 6-12 Months
Location: Harrisburg, PA (Hybrid)
This position is responsible for providing desktop and end-user support to approximately 4000 users. This position supports the Daily operation of several bureaus within the HQ building in Harrisburg.
This position is responsible for addressing all assigned tasks and incidents associated with Desktop & End User problems to meet the information technology resource needs for all employees located in the Harrisburg central office, Harrisburg district office, and remote support for all. The skill level of this position requires the ability to act independently, work in team environments, and have advanced proficiency and competence in a variety of IT platforms and technologies.
Essential Responsibilities
- Technical expertise in incident and change management via ServiceNow
- Experience providing support to assistive technology software and hardware
- Technical knowledge in workstation deployments and installation
- Expert knowledge of MS Office products and troubleshooting skills
- Performs hardware and software diagnostics
- Performs physical installation of IT equipment
- Excellent communication skills and assist customers to resolve issues
- Assist remote IT support teams
Qualifications/Requirements
- Minimum 2 years of experience in assistive technology hardware and software.
- Minimum 4 years of experience in a desktop and end user support.
- Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
- Collaborates well with others to solve problems and actively incorporates input from various sources.
- Demonstrated customer focus, building strong customer relationships.
- Strong problem-solving skills can communicate clearly through multiple mediums and effectively evaluates information and data to make decisions; anticipates obstacles and develops plans to resolve.
- Change oriented actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
List of Skills:
- 1. Thorough knowledge and use of ServiceNow or understanding of asset management system
- 2.Expert knowledge and use of Windows OS and O365Office products
- 3.Excellent customer service awareness and communication skills
- 4. Excellent troubleshooting and problem-solving skills
- 5.Knowledge of hardware desktop, printer, scanner, video conference equipment
- 6.Knowledge of software installation, patching, and troubleshooting
- 7.Knowledge of imaging workstations using MDT and/or SCCM
- 8.Ability to transport/lift boxes/equipment
- 9. Knowledge of VPN setup, support and install
- 10.Able to resolve technical issues with users over the phone
- 11.Knowledge of active directory users and privileges
- 12.Ability to think and act under pressure
Best Regards
Mohd Suhaib
Cardinal Integrated Technologies
Ph: x329
