What are the responsibilities and job description for the Operations Manager position at Cardinal Point Security Group?
Operations Manager
Cardinal Point is seeking an energetic, service-oriented individual capable of providing high impact supervision for our Security Officers in commercial and school settings, covering the Lehigh Valley and Scranton, PA region(s). The Operations Manager is responsible for the training and supervising of security officers and overseeing daily operations at multiple sites by following internal procedures, post orders, and client instructions. The ideal candidate will be resilient, detail oriented, tech savvy, have a high sense of accountability, be willing to work in the field as needed, constantly be in the field engaging with clients and officers. They will lead teams while always maintaining professionalism. This position reports to the Director of Security.
Pay: $22 to $25 per hour
Location: Lehigh Valley / Scranton, PA
Schedule: Rotating 12-hour shifts in a 2-week cycle
Duties and Responsibilities:
- Be a Cardinal Point Ambassador: Be on time. Look sharp in proper uniform. Be engaged. Be consistent.
- Provide leadership and guidance to security officers, ensuring they understand the Company's standards, goals, and Mission Statement
- Address and solve problems that require immediate attention, utilizing your problem-solving skills and knowledge of security protocols
- Conduct thorough investigations of security incidents, gathering relevant information and documenting findings
- Oversee the processes involved in proactive monitoring and enhancing the physical security at all client sites
- Provide and coordinate on the job training for new hires along with field training for current employees
- Fill in a post in case of an employee call out or lateness
- Write detailed and accurate incident reports, documenting security-related occurrences and actions taken
- Reviewing incident reports written by our officers for completeness and accuracy before approving
- Demonstrate intimate knowledge of all sites to include Post orders, proper uniform and employee appearance standards
- Interacts with clients, employees and management in a professional manner
- Coordinates with other team members to provide a safe and secure environment
- Communicate effectively with all levels of commercial, school staff and administration, fostering string working relationships
Basic Qualifications:
- Must have at least 5 years of experience in the security field with at least 3 years in a supervisory/leadership role
- Knowledge of Microsoft 365 suite of tools
- Must have a valid Driver's License and reliable vehicle, supervisor will use their own vehicle, mileage will be reimbursed according to government standards
- Must be flexible with filling in at client sites (on call)
- Must be professional and courteous with supervisors, subordinates, and fellow team members
Preferred Qualifications
- Five years of Law Enforcement experience with at least two years in a supervisory/leadership role
- School security experience and Act 67 Certification.
- CPR/First Aid Certification.
Benefits
- Paid Mandatory Training
- Paid Time Off
- Medical Benefits after 60 days
- Paid Wellness Program
- Employee Recognition Program
- College or Trade School Reimbursement of 500.00 – (1) year employment in good standing grade > C
To ensure Cardinal Point's commitment to a drug-free workplace, employees may be subject to random drug tests
Cardinal Point Homeland Security Group, Inc. is an Equal Opportunity Employer.
Salary : $22 - $25
