Network Director of Quality Assurance

Job Details

Description

Network Director of Quality Assurance

Location: Fort Wayne, IN

Salary: Starting at $57,216.43 based on experience

Position Summary: The Director of Quality Assurance plays a pivotal role in managing the Quality Assurance (QA) program within the organization. This includes the preparation and coordination of external survey entities, the development and implementation of procedures to ensure compliance with state and federal regulations, and overseeing investigations related to abuse, neglect, or exploitation of participants. The Director is responsible for the supervision of personnel, independent problem-solving, and ensuring adherence to agency policies and professional standards. This role requires strategic oversight of audit controls, internal investigations, and organizational compliance, ensuring continuous improvement in quality and regulatory compliance across the organization.

Duties And Responsibilities

• Establish and implement agency-wide audit controls and procedures to monitor operational effectiveness.
• Oversee Records Management to ensure compliance with internal standards and regulatory requirements.
• Develop, implement, and maintain the organization’s audit, survey, and corporate compliance program.
• Create policies and procedures for internal surveys, audits, and investigations regarding abuse, neglect, and exploitation.
• Interpret and implement quality assurance standards to ensure alignment with state and federal regulations.
• Monitor unusual occurrences, incident reports, and report follow-up procedures, including monthly year-to-date comparisons.
• Stay current on new or revised regulations and inform the Chief Operating Officer (COO) of updates and changes.
• Serve as a resource to executive and management staff regarding the interpretation of standards, regulations, and best practices.
• Compile statistical data and write reports summarizing quality assurance findings for executive staff and the board of directors.
• Assist departments with the coordination of audit information and recommend appropriate data-gathering mechanisms and procedures.
• Conduct internal compliance investigations and audits, compiling reports with recommendations for the COO.
• Provide ongoing advice and resources to management regarding compliance issues, process monitoring, and improvement efforts.
• Maintain a system for management reporting, delivering timely and relevant information on audit and compliance issues.
• Collaborate with management to ensure the prevention and detection of misconduct and wrongdoing.
• Review and address complaints, concerns, or questions related to compliance issues.
  
  

Benefits

• Health Insurance: Employee, Employee Child, Employee Spouse, or Family coverage
• Dental & Vision Insurance
• Company-Paid Life Insurance & Long-Term Disability
• Voluntary Life Insurance
• Employee Assistance Program (EAP)
• Retirement Plan
• Vacation, Sick, and Personal Time
• Holiday Pay
• Flexible Scheduling
• Paid Training & Continuing Education
• Advancement Opportunities
• Tuition Assistance
• Employee Referral Bonus
  
  

Qualifications

• Minimum age: 21 years
• Education: Bachelor’s degree required
• Experience:
• 3-5 years of experience working with individuals with intellectual or developmental disabilities preferred
• At least 2 years of supervisory experience required
• Knowledge of Regulations:
• Working knowledge of CARF, Indiana 460 Regulations, ICF/ID Regulations, and FSSA Regulations preferred
• Technical Skills: Basic proficiency in Microsoft Office software
• Communication: Effective written and oral communication skills
• Work Environment: Ability to work both independently and within a team
• Deadline Management: Demonstrated ability to meet deadlines
• Additional Requirements:
• Ability to pass criminal/registry background checks
• Valid driver’s license, safe driving record, proof of insurance, and reliable motor vehicle
  

Additional Info

• Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant.
• All Cardinal Services locations are tobacco-free.
  
  

Application: To learn more and apply, visit the Cardinal Services website at www.cardinalservices.org.