Field Service Engineer

Cardinal AG specializes in designing and manufacturing automation equipment for the glass industry. The Field Service Engineer plays a crucial role in providing installation, service, and support at various Cardinal locations across the United States. This position involves setting up and testing equipment prior to its installation in the field, diagnosing errors and technical issues, and collaborating with design engineering to propose suitable solutions. The role is hands-on, technically challenging, and dynamic. Frequent travel is required, and candidates must be adaptable to changing work schedules and shifts.

Essential Functions:

Provide service and customer support.

• Build positive relationships with customers.
• Effectively communicate with a variety of audiences.
• Ensure the appropriate parties are kept informed of service related issues.
• Produce timely and detailed service reports.

Responsible for all on-site equipment installation, upgrades, support, maintenance and repairs. Perform equipment set up and testing in-house prior to field installation.

• Perform equipment set up and testing in-house.
• Perform breakdown and packaging of equipment for field installation. This includes fabricating/building supports, padding/protecting equipment, heat-wrapping, and loading on/off trucks.
• Install, repair, replace, adjust and align equipment and components.
• Test-run repaired machines to verify adequacy of repairs.
• Install machine software to a variety of control platforms.
• Ensure equipment is setup with the correct IP’s and able to connect to the Cardinal network.
• Knowledge and capability to train maintenance and production personnel on Cardinal AG equipment.

 Diagnose errors or technical issues and suggest proper solutions.

• Test and repair parts returned by customers.
• Examine parts for defects, such as breakage or excessive wear.
• Disassemble equipment to remove parts and make repairs.
• Document processes and continuously update documentation with modifications to setup procedures.
• Use PLCs to troubleshoot equipment issues. May make program modifications, as necessary.

 Continuously perform your job safely.

• Know and comply with safety policies, standards and procedures that apply to your position.
• Accept responsibility for your behavior and actions.
• Actively participate in safety training and safety meetings.
• Do not knowingly commit unsafe acts.
• Know and manage your personal limitations.
• Assess job hazards before beginning work and plan accordingly so the work can be performed safely.
• Continuously monitor conditions that affect your ability to perform your work safely.
• Use the correct tools and use them safely.
• Maintain good housekeeping in your work area.
• Do not allow job pressures to affect your ability to safely perform your job.

Additional Responsibilities:

• Position requires regular, in-person attendance.
• Ability to work with and as part of a team including but not limited to the Plant Manager, managers, employees throughout Cardinal, and vendor partnerships.
• Ability to exercise good judgement in decision making, ideas, and all aspects relating to the Cardinal AG team, Cardinal and other company relationships.
• Maintain professional appearance and conduct, exhibiting a respectful and courteous demeanor at all times.
• Follow company procedures and protocols.
• Assist in production areas as needed.
• Ability to modify equipment programs, as needed.
• Accept more challenging assignments as experience and knowledge allows.

Qualifications:

• Ability to pass pre-employment drug screen
• Must be at least 18 years old
• Degree in engineering related field preferred
• 2 years of technical experience working with automated equipment preferred
• Ability to work flexible shifts and to adapt to changing work schedules
• Ability to travel and operate a vehicle safely
• Strong mechanical and electrical knowledge
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to effectively build relationships with customers and co-workers
• The trait of being dependable and trustworthy
• Ability to accept responsibility for his/her actions
• Ability to complete assigned task under stressful situations
• Ability to communicate effectively with others using the spoken and written word
• Ability to take care of customer’s needs while following company procedures
• Ability to read and follow electrical and mechanical schematics

Occasionally - Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

Frequently - Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

Constantly - Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Physical Elements:

• Constant standing and walking for extended periods of time
• Occasional sitting, bending and kneeling
• Constant pushing, lifting and carrying objects weighing 20 pounds or less
• Occasionally push, lift and carry items weighing 50 pounds or less
• Occasional climbing, reaching and crawling
• Oral and written communication
• Ability to see within normal parameters and hear within normal range

Mental Performing Elements:

• Ability to analyze, interpret, and calculate data
• Problem solving
• Communicating with various audiences
• Creating written communication
• Ability to teach others as required
• Ability to supervise others as needed

Environmental Conditions:

This position exists in an indoor shop environment.  Position is exposed to loud noises on occasion.  Employees are occasionally exposed to potential hazards while testing/installing equipment.  

The company has reviewed this job description to ensure that essential functions and basic duties have been included.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.