Medical Assistant/Referral Coordinator

Job Title/Position: Medical Assistant/Referral Coordinator Daily Job Responsibilities

Reports To: Lead Medical Assistant/Practice Administrator

Job Description Summary

The Medical Assistant in this position will perform a wide variety of duties and responsibilities in a manner that places emphasis on quality of patient care and customer service. The MA will perform Back Office/Referral eligibility duties. Responsibilities include rooming patients, checking patient vital signs, taking patient history, documenting in EMR, cleaning and preparing exam rooms, and assisting providers as needed. The referrals will be submitted and followed up on in a timely manner. This position requires an MA Certificate. 2 years of MA experience is preferred as well as 2 years referral experience. The selected candidate will be a team player and multi-task very well; possess the ability to deal with people of all levels in a courteous and professional manner; demonstrate strong organizational skills with the ability to plan, prioritize and multi-task in a fast-paced environment.

Essential Job Functions/Responsibilities

• Greets patients. The MA will greet the patient’s and direct them to the appropriate rooms.
• Manages patient care flow.
• Prepares patients for provider by reviewing current medications and records in medical record.
• Takes appropriate vital signs and record in medical record.
• Sets up exam room/procedure rooms appropriately based on patient visit needs.
• Assists provider in examination/procedure rooms as needed.
• Assists in follow-up scheduling needs/Schedule appointments
• Answers patient calls in timely fashion. Make daily confirmation calls for the next day schedule.
• Prepares charts as needed- Review the patient’s chart in the EMR system and make sure all testing/lab work or other additional notes are ready for the appointment.
• Handles all designated clinical care telephone interactions with provider input.
• Handles tasks/prescription faxes
• Submits Authorizations/referrals and follows up in a timely manner
• Serves as an advocate for patient and utilizes appropriate resources Communicates appropriately using good interpersonal skills:
• Positive, professional demeanor is projected through verbal and non-verbal communications.
• Information for patients and staff is delivered in a manner that is supportive, timely and understandable.
• Interpersonal conflicts are resolved using appropriate methods and organizational resources.
• Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
• Ideas and suggestions are clearly communicated.
• Clarification of communication is requested when appropriate.
• Serves, manages and supports internal team members, patients, and outside liaisons:
• Privacy is maintained at all times for patient and employee information.
• Actions are initiated to meet or exceed customer/co-workers’ expectations in delivering service by implementing the “I Make the Difference” philosophy (Ownership begins with me; Greets
• patients by making eye contact and smiling; Provide positive, professional and prompt responses, e.g. helping visitors find their way; Close every interaction with – Is there anything else I can do for you?).
• Appropriate resources throughout the Organization are used consistently to meet patient needs.
• Relationships with staff in other work areas are fostered to meet internal and external patient needs.
• Positive working relationships with peers, management and patients are maintained at all times.
• Organizational mission, vision, and team culture are evident in their work and interactions with others.

Position Qualifications

• MA Certificate required
• Must have current CPR Certificate
• Prior MA experience preferred
• Ability to prioritize and multi-task
• Knowledge of referral/Insurance eligibility
• Flexibility with schedules/possible staff coverages at times
• Cooperative team-spirited attitude

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Job Type: Full-time

Pay: $21.50 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $22 - $23