Patient Experience Representative

About the Company

CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our platform helps our physician partners thrive in today’s fee-for-service environment and prepare for success in value-based care. In February 2024, we partnered with WindRose Health Investors as well as top physician services and payor executives to grow our team and invest in our next phase of growth.

CardioOne offers a magnificent work environment, good working conditions, and competitive pay. We offer medical, dental, vision, and a 401k plan with a match to benefit eligible employees. We offer PTO (Personal Time Off) and sick time to full-time employees. We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology.

About the Role

The Patient Experience Associate/Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You will be responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks.

This position is full-time and requires being onsite at 43 Yawpo Avenue, Suite 6, Oakland, NJ 07436.

Schedule: Monday through Friday, no weekends, 7:30AM to 4:00 PM.

Compensation: $20 per hour.

What you'll do:

• Greeting and Check-In: Warmly greet patients and visitors as they arrive at the office. Assist with the check-in process, verifying patient information and insurance details.
• Appointment Scheduling: Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times. Coordinate appointments for new and returning patients, as well as reschedule or cancel appointments when necessary.
• Phone and Email Communication: Answer incoming phone calls and respond to emails in a courteous and professional manner. Address patient inquiries, provide information about services, and assist with prescription refill requests.
• Patient Registration: Collect and update patient demographic and insurance information accurately. Verify insurance coverage and ensure necessary documentation is complete.
• Medical Records Management: Maintain and update patient records, ensuring accuracy and confidentiality. Organize and file medical documents, test results, and correspondence.
• Waiting Area Management: Keep the waiting area clean and organized, ensuring patients are comfortable while waiting. Provide reading materials or entertainment options as appropriate.
• Patient Flow Coordination: Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies.
• Office Supplies and Inventory: Monitor and order office supplies, ensuring that essential items are stocked. Keep track of inventory and assist in maintaining a tidy and organized office environment.
• Data Entry and Filing: Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system. Maintain accurate and up-to-date records.
• Team Collaboration: Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience. Communicate relevant patient information and special requests.
• Confidentiality: Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA.
• Problem Solving: Handle patient concerns and complaints in a professional and empathetic manner. Escalate complex issues to the appropriate personnel.
  
  

What you'll need:

• High school diploma or equivalent; additional education or medical office certification is a plus.
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting.
• Experience with insurance eligibility verification and collecting patient payments.
• Familiarity with medical terminology and procedures.
• Strong interpersonal and communication skills.
• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office).
• Excellent organizational skills and attention to detail.
• Ability to multitask and handle a fast-paced environment.
• Empathetic and patient-focused approach.
• Professional appearance and demeanor.