Virtual Clinical Assistant

VIRTUAL CLINICAL ASSISTANT SUMMARY OF FUNCTIONS

Responsible for assisting patients in a remote environment and taking care of patient concerns. The Virtual Clinical Assistant will be responsible for conducting 80-100 inbound / outbound calls per day. Will integrate with the Front Office and Clinical teams to ensure schedules and clerical tasks are completed on a daily basis.

VIRTUAL CLINICAL ASSISTANT ESSENTIAL DUTIES AND RESPONSIBILITIES

Front Office:

1. Rescheduling patient appointments per CVAM’s rescheduling policy. Must be able to meet deadlines set for tasks.

2. Assist Front Office team with clerical work and complete desktops for their assigned providers.

3. Promptly assist with incoming and outgoing patient calls including retrieving and returning patient voicemails.

4. Obtain prior authorization on in-house testing and for all outside scheduling orders, run eligibility and benefits on all patient scheduled for upcoming appointments, request insurance referrals for on a patients behave, and schedule new patient appointments.

Back Office Duties:

1. Responsible for completing triage assignments and contacting patients within 24 hours for clinical concerns.

2. Responsible for prescription refill authorizations, prior authorizations, appeals, patient assistance, and tier exemptions.

3. Will assist Clinical Medical Assistants with clerical work and complete desktop for their assigned providers.

4. Promptly assist with incoming and outgoing patient calls including retrieving and returning patient voicemails.

Patient Portal:

1. Responsible for approving patient appointments and assisting patients with scheduling options.

2. Assist with prescription refill requests.

3. Triaging patient portal entries and working with healthcare providers to provide patient with feedback regarding their healthcare.

Medical Records

1. Assist with requesting medical records and fax request as instructed by patient or healthcare provider.

2. Import patient medical records within 24 hours of patient encounter.

Other Requirements:

• Ability to multi-task effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Ability to clearly communicate effectively in the English language in person, by phone and in writing.
• Hearing adequate to perform job duties in person and over the telephone.
• Vision acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.
• Exposure to Blood Bourne Pathogens (BBP) and Other Potentially Infectious Materials (OPIM) is rare but possible. Vaccinations and training are offered upon hire.
• This position is safety sensitive.
• Participation in new hire and annual training is a condition of employment.
• Maintains strictest confidentiality.
• Other duties as assigned.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Cardiology

Schedule:

• Monday to Friday

Work Location: Remote

Salary : $16