What are the responsibilities and job description for the Customer Service Manager position at CARDS Holdings, Inc.?
Job Description
Job Description
CUSTOMER SERVICE MANAGER
- Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service.
- Reviews and approves staffing schedules to ensure staffing meets the demand.
- Assesses the training needs of the Customer Service Team and oversees the training development and delivery.
- Creates, monitors, and reports the performance metrics for the Customer Service area.
- Identifies and implements process improvements across the Customer Service department.
- Makes Customer Service policy recommendations that align with the strategic direction of the company and / or provide better service to our customers.
- Ensures Customer Service team is adhering to company policies and guidelines. Creates a unified Customer Service team through effective communication, team building, motivation, and recognition.
- Leads Customer Service improvement projects through effective project management and leadership.
- Handles the more complex customer issues as well as escalated customer calls.
- Reviews and approves adjustments and escalated payment arrangements.
- Performs Customer Service Supervisor duties when the need arises.
- Reviews and approves credit and debit memos to customer accounts.
- Prepares yearly budget for the Customer Service section.
Experience :
Customer Relations : 3-5 years (Required)
Benefits :
This Job Is Ideal for Someone Who Is :
Dependable more reliable than spontaneous
People-oriented enjoys interacting with people and working on group projects
Adaptable / flexible enjoys doing work that requires frequent shifts in direction
Job Type : Full-time
Salary : $30,000
