What are the responsibilities and job description for the Customer Service Manager position at CARDS Holdings, Inc.?
CUSTOMER SERVICE MANAGER
- Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service.
- Reviews and approves staffing schedules to ensure staffing meets the demand.
- Assesses the training needs of the Customer Service Team and oversees the training development and delivery.
- Creates, monitors, and reports the performance metrics for the Customer Service area.
- Identifies and implements process improvements across the Customer Service department.
- Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.
- Ensures Customer Service team is adhering to company policies and guidelines. Creates a unified Customer Service team through effective communication, team building, motivation, and recognition.
- Leads Customer Service improvement projects through effective project management and leadership.
- Handles the more complex customer issues as well as escalated customer calls.
- Reviews and approves adjustments and escalated payment arrangements.
- Performs Customer Service Supervisor duties when the need arises.
- Reviews and approves credit and debit memos to customer accounts.
- Prepares yearly budget for the Customer Service section.
Experience:
Customer Relations: 3-5 years (Required)
- communication skills, computer experience, and supervisory experience.
Benefits:
- Who doesn't like to get paid weekly? We like it so we provide weekly pay!
- Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent Plans
- Dental
- Vision
- We Pay for your $30,000 Life Insurance!
- 100% Company Paid Short-Term Disability Insurance
- Retirement Plan with a company match of 3%
- Safety and Retention Incentives!
- Paid Time Off
- Employee Discount Plans!
This Job Is Ideal for Someone Who Is:
Dependable - more reliable than spontaneous
People-oriented - enjoys interacting with people and working on group projects
Adaptable/flexible - enjoys doing work that requires frequent shifts in direction
Job Type: Full-time
Salary : $30,000
