What are the responsibilities and job description for the Specialist I, Rec Lending Collections - South Jordan, UT position at CardWorks/Merrick Bank?
Position Summary:
A Collector is responsible for the daily collection of past due Recreation Lending loans. The Collector insures delinquency is maintained at an acceptable low level as well as complies with all policies and procedures as defined by management.
Essential Functions:
Maintainsdelinquency in individually assigned loans at target rates
Keeps manager informed of current status and trends related to individually assigned loans
Completes skip trace work on accounts as required.
Complies with all federal and state collection laws
Completes daily work flow
Understands and complies with all laws and regulations to which the Bank is subject
Communicates problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.
Performs other duties as assigned
Education and Experience:
High school diploma or its equivalent education required
One (1) years’ experience in collections/customer service or call center is required
Experience in a similar portfolio with an emphasis on sub-prime lending is preferred
Experience performing work involving knowledge of general accounting fundamentals, business practices, or banking principles is also required
Summary of Qualifications:
Knowledgeable and complies with all state and federal collection laws and procedures.
Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functions
Skilled in negotiating, including the ability to persuade and modify opinions to reach goals
Professional demeanor
Highly organized
Ability to work under pressure; flexibility and willingness to work at a rapid pace
Understanding of collection nuances in a sub-prime field
Knowledge of federal and state collection laws
Working knowledge of a computer software related to specific job requirements.