What are the responsibilities and job description for the Associate I, Correspondence & Document Services position at CardWorks?
Join our team - and take the next step in achieving a fulfilling career!
What We Do
At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.
Who We Are
CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines : credit cards, recreational lending, and merchant services.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary :
This role is primarily responsible for the handling of incoming, outgoing, and return mail, as well as preparation for our scanning operations by our vendor. Specifically, this role handles the distribution and collection of incoming mail, preparation, processing and forwarding of outgoing mail, processing of return mail, and determining, affixing, and recording postage on registered mail / packages, check handling for our Settlement Services department, and other mail room functions as required and as the needs of the company evolve. As a Mail Room associate, this position also requires performing administrative and clerical duties inherent in the mail handling process and providing operational and customer support regarding these processes.
Essential Functions
- As assigned, tracks incoming mail, correspondence, checks, etc., and processes incoming / outgoing overnight packages
- Reviews, sorts and prepares incoming mail to be forwarded for imaging
- Assists other departments as needed
- Maintains knowledge or current policy and procedure changes and updates, and serves as a resource to clients, and external departments
- Handles the printing, folding, and stuffing of outgoing correspondence to customers
- Performs delivery of mail to appropriate personnel and departments as needed
- Captures and destroys returned cards on a monthly basis
- Reviews and processes return mail
- Adheres to the regulatory timeframes and controls within the department and business unit
- Other functions and duties as required by management / evolving needs of the department.
The salary range for this position, if located in NY Metro / NY State is $16.50 to $19.50. However, please note that the salary range will vary for other geographic areas.
Our Employee Value Proposition
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable.
Salary : $17 - $20
