Bilingual Patient Service Representative

Bi-lingual Patient Service Rep

Job Type: Full-time

Cleveland, OH

Description:

We are looking for a professional Patient Service Representative with experience processing medical records and who is fluent in English and Spanish.

Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments, or medical advice; direct the patient through the check-in/check-out process, collect and update pertinent demographics, guarantor, and insurance information in the Practice Management System/Electronic Medical Record (EPIC ).

• Responsible for modifying clinical staff schedules as needed.
• Ability to work with underserved and disadvantaged persons; experience doing so is preferred, cultural sensitivity a must
• Ability to work independently with minimum supervision
• Excellent organizational skills and commitment to accuracy
• Excellent reception, telephone, and customer service skills
• Commitment to the mission of Care Alliance
  
  

Requirements:

• Minimum of a High School Diploma/GED
• Minimum of 1 year of Patient Services experience
• Minimum of 1 year of Medical records Experience
• Minimum of 1 year of experience using EPIC
• Ability to speak, read, write, and converse in English and Spanish
• Well-developed communication/interpersonal skills
• Must be able to work Monday through Friday from 8 am until 5 pm
  
  

We Are Asking You To Complete The Culture Index(TM) Survey So We Can See How It May Apply To Your Work-related Needs As Well As Our Company Requirements. Please Be Informed That The Culture Index Is:

• A survey, not a test. There is no passing or failing.
• There is no such thing as a perfect result.
  
  

Take your time, read the instructions, and complete the survey by yourself. It is important to complete the survey, once you have begun. The average person requires 5-10 minutes. If you can not set aside at least that much time right now, then please close the screen and re-use the link to complete the survey when you have more time. We thank you in advance for your cooperation.

https://go.cultureindex.com/p/BH94Ljr4rLKCSf39B