What are the responsibilities and job description for the BI-LINGUAL PATIENT SERVICE REP position at Care Alliance?
Description : We are looking for a professional Patient Service Representative with experience processing medical records, and is fluent in English and Spanish.
Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in / check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System / Electronic Medical Record (EPIC ).
- Responsible for modifying clinical staff schedules as needed.
- Ability to work with underserved and disadvantaged persons; experience doing so is preferred, cultural sensitivity a must
- Ability to work independently with minimum supervision
- Excellent organizational skills and commitment to accuracy
- Excellent reception, telephone and customer service skills
- Commitment to the mission of Care Alliance
Requirements :
Requirements Minimum of a High School Diploma / GED
Minimum of 1 year of Patient Services experience
Minimum of 1 year of Medical records Experience
Minimum of 1 year of experience using EPIC
Ability to speak, read, write and converse in English and Spanish
Well-developed communication / interpersonal skills
Must be able to work Monday through Friday from 8 am until 5 pm
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