RN, Outpatient Care Manager- Primary Care R35666

Req#: R35666
Category(s): Nursing, Care and Case Managers
Full Time / Part Time: Full-Time
Shift: First

The ACO Nurse Care Manager- Primary Care is responsible for the management of care for a defined group of patients including complex care management, transitions of care, as well as coordination of care. Major responsibilities include accurately identifying patients for care management, developing individualized plans of care, assessing/addressing barriers to care, medication reconciliation, medication titration as well as ensuring adherence to quality measures. The goal is to work with patients to optimize control of chronic medical and mental health conditions, improve functional status, reinforce self-management plan and prevent/minimize long-term complications as well as to avoid unnecessary emergency room visits or hospital admissions. They will work collaboratively with physicians and other health team members along the patients continuum of care, and are available to patients and families for care coordination/education through face to face visits, home visits if necessary, as well as telephonic interactions. In addition, they will assist with advance directives, palliative care, hospice, and other end-of-life care coordination. Appropriate documentation in patient medical records and/or care management application is required and is vital.
Assumes accountability for own professional practice and for aspects of patient care delegated to others. Practices within the ethical and legal parameters of nursing practice. This description covers the essential functions of the position. Incumbent is expected to perform other similar and related duties as assigned.

Job Responsibilities: 

• Coordinates, coversees and directs the interdisciplinary team members to provide care that is safe, timely, effective, efficient, equitable, and client-centered to the assigned patient population.

• Responsible for appropriately identifying patients for care management utilizing multiple sources including physician referrals, referrals from transitions of care, health plans as well as complex lists of patients from the ACO.

• Conducts whole person assessments to determine individual patient needs and create individualized self management plans of care in conjunction with the patient/family. Evaluate the effectiveness of the plan of care and revise as necessary to meet goals.

• Assists patients to make informed decisions about their care by acting as their advocate regarding their clinical status and treatment options.

• Promotes quality and cost-effective interventions and outcomes to patients in collaboration with the primary care providers and/or specialists.

• Manages transitions of care for patients discharged from the hospital, behavioral health facility/program, emergency room, or from a skilled nursing facility. Responsible to review the discharge summaries, follow up on testing that is pending, ensure ordered services are in place. Outreaching to the patients to perform a medication reconciliation, ensure patients understanding of discharge instructions and assess for further care management needs.

• Providing disease management/complex care management to patients face to face or telephonically as well as utilizing technology that becomes available. Providing home visits to patients when appropriate. Titrating medications via protocols when necessary.

• Overseeing Care Coordinators and Community Health Workers which includes addressing quality indicators that are out of range and assisting patients to reach targets.

• Accountable for remaining current with knowledge of care management, availability of community resources and quality improvement methodologies

• Appropriate documentation in patient medical records and/or care management application is required and is vital. Care management program metrics including, emergency room utilization, and hospital admission/readmission data will be reviewed on a regular basis.

• Develops and collects data to identify trends in untilization of health care resources.

• Assumes accountability for own professional practice and for aspects of patient care delegated to others.

• Practices within the ethical and legal parameters of nursing practice.

Required Work Experience: 

• Massachusetts RN License, BLS and CPR

• Drivers License as travel to sites and occasional home visits is required

• Minimum of 4  years of nursing experience

• Preferred candidates will have a minimum of 2 to 3 years of experience working in community health, primary care, care coordination

• Strong communication, interpersonal and problem solving skills to advocate for optimal patient outcomes.  Capacity to work closely with patients, physicians and their office staffs and managed care plans.  Strong organizational and prioritization skills.  Attention to detail and able to perform work independently. 

• Excellent verbal and written communication and interpersonal skills. Bilingual skills preferred

Location – 280 Chestnut Street – Department home office – will also entail travel to primary care sites and home visits as needed

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance

• Generous PTO – up to 25 days in the first year, with scheduled earned increases

• Continuing education support and reimbursement

• First Time Home Buyers Financial Packages

• Farm Share Memberships

• 403b retirement company match & annual company contribution increase

• Wellbeing programs that include but are not limited to mental, physical, and financial health

• Pet, home, auto and personal insurance

• Life insurance

• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

Associates Degree in Nursing (Required)

Certifications:

Basic Life Support – American Heart AssociationAmerican Heart Association, Driver License – OtherOther, Registered Nurse – State of MassachusettsState of Massachusetts

Equal Employment Opportunity Employer

Apply Now