Client Care Worker

Date: March 2025

About Care for All: Care for All is a new nonprofit sexual and reproductive health clinic in Milwaukee, Wisconsin. Our mission is to provide quality abortion care and other reproductive and sexual health services to people of all needs and backgrounds, regardless of ability to pay. Our vision is to expand access to sexual and reproductive health care for all in Milwaukee and southeast Wisconsin within a reproductive justice framework. Our guiding philosophy is to provide an experience of abortion care that is holistic, accessible, and inclusive. Our goal is to not turn a single person away, but rather to meet clients where they are and provide the information, referrals, and guidance necessary to serve the whole individual.

Job Title: Client Care Worker (Part-time or Full-time hours available)

Location: Milwaukee, Wisconsin

Job summary: Client Care Workers will be responsible for scheduling and helping clients access the support they need to receive care. Responsibilities include managing appointment scheduling in the electronic medical record and answering phone calls from prospective and existing clients. Additionally, they will assist clinicians with various medical tasks. Other duties include supporting the day to day running of the clinic ensuring that it is safe, clean, and stocked.

Schedule: Clinic days will be Tuesday, Wednesday, Friday, and Saturday. We encourage you to apply if you can work at least three of those days. Working all four clinic days would equate to full-time employment. Three days or less would be part-time.

Compensation:

$30.00 per hour. Full-time staff are guaranteed 32 hours per week (annual minimum of $49,920)

Additional $1.00 per hour for bilingual speakers (English/Spanish)

Our timeline:

• Friday, April 11, 2025: Deadline to submit an application
• April 12 – April 30, 2025: Interviews will be held (1-2 rounds)
• Early May: Employment offers will be made
• Late May/Early June: Onboarding and training
• Note: Our opening date is based on our construction schedule. We will keep you updated throughout the process on any significant delays.

Benefits:

As a brand-new nonprofit, we are still determining our benefits package. Feel free to inquire about this during the interview process.

Here is what we plan to offer:

• Company contribution toward medical insurance premium
• Built in PTO (for full-time staff); last week in August and the week between Christmas and New Years Day
• 11 Days of Holiday Pay (for full-time staff)
• Flexible leave for illness/medical reasons, personal leave, and vacation
• Flexible scheduling and job sharing
• Paid Parental Leave
• Free onsite sexual and reproductive health care

Required qualifications:

• Non-judgmental of others
• Commitment to reproductive justice
• Commitment to equity and anti-racism
• Determined to work as hard as possible to help someone get the care they need and deserve
• Experience advocating for others
• Maintains an unbiased and respectful attitude toward others
• Radically pro-abortion

Preferred education and experience:

• Proficiency with Google Suite preferred
• Experience with an electronic medical record preferred (we will be using Athena Health)

Essential duties and responsibilities:

All Staff

• Work collaboratively and communicate effectively to ensure cohesive and client-centered, trauma-informed abortion care.
• Foster a culture of teamwork and open communication within the team.
• Participate in continuing education and professional development.

Administrative Team

• Communicate with clients to schedule appointments, answer phone inquiries, and ensure a smooth clinic check in process.
• Maintain accurate and confidential records of client interactions, and adhere to ethical and legal confidentiality standards.
• Utilize electronic medical record to begin client encounters; prepare new client files; and enter all new client information.
• Address client questions and concerns compassionately, providing detailed information about abortion services, procedures, preparation, and post-procedure care.
• Collaborate with internal and external resources to facilitate client navigation.
• Consult clinic team and medical professionals when clients require medical assessment or advice.

Clinical

• Assist clinical staff during exams and procedures.
• Perform routine cleaning and sterilizing of medical equipment and supplies.
• Clean and stock procedure rooms between patients.
• Clean and stock other client areas including bathroom on clinic days.
• Manage medical supply inventory.
• Perform lab tests (ex. urine pregnancy testing) and vitals monitoring under supervision of licensed clinicians.
• Comply with all safety and emergency policies and procedures.

In addition to these responsibilities, as a brand-new organization, we are looking to hire individuals who are excited about creating something new. This includes building a culture, piloting new systems, and being comfortable with uncertainty, flexibility, and change. We encourage you to apply if you are someone who likes building something from the ground up in a collaborative environment and is ok with pivoting and adjusting.

Care for All retains the right to change or assign other duties to this position.

Clearance:

You must complete Care for All’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen.

All Care for All employees must be fully vaccinated against COVID-19.

Offers will be contingent upon the results of a background check.

Physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to remain in a stationary position 50% of the time.

Must be able to stand 50% of time.

Able to move boxes or equipment up to 30 pounds. Job duties will primarily be indoors in a medical and office environment.

Constantly operate office equipment such as a computer, phone, and copy machine.

Ability to communicate information and ideas clearly and in a way that others will understand.

Working conditions:

The position is generally performed in a medical office environment but involves frequent interruptions. The noise level is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations, however, may be made to enable individuals with disabilities to perform said essential functions.

Will work with blood or blood-borne pathogens and will require OSHA training.

A Note to Potential Candidates:

Studies have shown that women, trans, non-binary folks, and BIPOC are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s okay. We would strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.

Care for All is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace and within our clinic team. We are committed to creating a workplace where everyone feels comfortable bringing their authentic selves to work. We value the unique perspectives and experiences that individuals from different backgrounds bring to our team. As an equal opportunity employer, we are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.”

Please apply on this Google form:

docs.google.com/forms/d/e/1FAIpQLScM19rIQhWhFyPj5ziW3oWmlShCTnEHG-vL4Y4GnSRIZkc2JQ/viewform