Scheduling Coordinator

Remote

Your Role

Reporting to the Associate Client Care Manager, the Scheduling Coordinator’s main focus is to assign qualified caregivers to clients, ensuring satisfaction and maintaining strong communication within the care team.

What You'll Do

• Strategic Caregiver Matching: Efficiently match caregivers to clients according to their needs and preferences while proactively maintaining a qualified pipeline of caregivers for current and future cases.
• Staffing Ownership & Coordination: Take responsibility for staffing, ensuring timely coverage for all cases, planning backup coverage to prevent disruptions, and quickly addressing schedule changes and caregiver availability issues with professionalism.
• Compliance & Quality Assurance: Monitor caregiver compliance with regulations and company requirements, and conduct audits to ensure adherence to Associate Client Care Manager’s care plans and improve staff-client matching.
• Caregiver Engagement & Relationship Management: Build strong relationships with caregivers through regular communication and create a supportive, engaging culture to improve retention and satisfaction.
• Financial & Operational Performance: Monitor caregiver profit margins and placement efficiency to optimize revenue while ensuring quality care and maintaining a flexible roster to meet client staffing needs.
• Client & Care Plan Alignment: Ensure clear communication of care plans to caregivers and regularly improve staffing processes to meet changing client needs and industry standards.
• After-Hour Coverage & Remote Team Leadership: Take responsibility for managing the remote staffing team after hours, implement protocols for urgent staffing needs, and ensure smooth shift handovers and continuous care.
  
  

Who You Are

We’re looking for someone passionate, organized, and ready to make an impact in the healthcare industry. Here’s what you bring to the table:

• Professional Experience
• At least three years of experience as a Scheduling Coordinator in a care-related field
• Requires at least two years of experience in staffing or customer service in a healthcare setting
• Experience in a senior service setting preferred
• Key Skills
• Communication Champion: Excellent communication skills, especially verbal/or communication whilst providing great customer service
• Analytical: A good problem solver and can work with little or no supervision
• Team Player: Can work as part of a team, i.e., an excellent team player with extreme reliability
• After Hours Coverage: Availability during and after hours of operation for emergencies/professional decisions
• Tech-Savvy: proficient with the internet, data entry, and the ability to swiftly move between programs
• Organizational Skills: Maintaining strong attention to detail in recording and while providing accurate and timely data entry and can also have excellent time management abilities
  
  

Career Growth & Benefits

At Care Indeed, your career growth is our priority. Success in this role can lead to exciting opportunities:

• Supportive Culture: Work alongside a team of motivated, caring, and talented individuals who are dedicated to making a positive impact in the lives of our clients
• Ongoing Training: Participate in development programs and training sessions to enhance your skills and stay ahead of industry trends.
• Dynamic Work Environment: Benefit from a mix of office-based collaboration and field-based excitement, with the flexibility to work remotely when approved.
  
  

How to Apply

If you’re a passionate scheduling coordinator who’s eager to make a lasting impact in healthcare, we want to hear from you! Submit your resume and cover letter to careindeed.com/careers and take the next step in your career with Care Indeed.

Care Indeed is an equal opportunity employer. We reserve the right to revise job descriptions or work hours as required.