Intake Customer Service Representative - Home Health

Intake Customer Service Representative

Care IV Home Health, a locally owned and operated home health agency, seeks a full-time Intake Customer Service Representative. This is a full-time office-based role with excellent benefits located at our corporate headquarters in Little Rock, AR. As an Intake Customer Service Rep, you would report to our Intake Manager. This is a role that requires a great deal of attention to detail, excellent communication skills, and solid computer skills. A friendly demeanor and the ability to multitask are also important. The general office hours for this position are 8 am to 5 pm, Monday through Friday. If you are interested in applying, please do so online today!

Intake Customer Service Representative Benefits:

• Comprehensive Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer-Paid Life Insurance Policy
• Free Short-Term and Long-Term Disability Policies
• Lucrative company-sponsored retirement plan with some of the best matching rates in the Arkansas home care industry
• Generous accrued Paid Time Off (PTO)
• 6 Paid Holidays
• Employee Referral Bonus, Cell Phone Discounts on specific carriers, and more.

Intake Customer Service Representative Duties & Responsibilities:

• Answering phone calls from potential home health patients and referral sources, such as hospital case managers and physician's offices.
• Describing Care IV's home health service options to patients and referral sources.
• Over the phone, evaluating and determining whether the patient is suitable for home health care.
• Verify that their payer source is in the network with Care IV.
• Sending and receiving faxes with vital supporting documentation, signed orders, etc.
• Following up with physicians, clinics, long-term care facilities, hospitals, etc.
• Coordinating new patient onboarding with our marketing team to ensure satisfactory customer service to the referral sources and our patients.
• Inputting new patient data into the computer system and assisting the RN with tracking and data reporting.
• Other duties as assigned

Intake Customer Service Rep Required experience:

We are looking for a highly professional candidate to join our team. The ideal candidate should possess the following qualifications:

• Three to five professional references that can attest to your skills and experience in a medical office setting.
• Recent experience working in a clinic or other professional medical office setting is required, with a minimum of one year of experience.
• A solid history of excellent customer service in an office setting.
• Excellent computer skills and a working knowledge of office machinery (computers, multi-line phones, fax machines, email, etc.) are essential.
• Knowledge of medical terminology is a must-have skill.
• Experience with patient intake and processing new patient referrals is preferred.
• Experience in a Home Health office is a plus but not required.
• As a healthcare provider in compliance with CMS guidelines & conditions of participation, we require a COVID-19 vaccine as a condition of employment (absent reasonable accommodations).

Thank you for taking the time to read about our exciting opportunity for an Intake Customer Service Representative. If you are a highly professional candidate passionate about delivering exceptional customer service and have the qualifications listed above, we invite you to apply online today. By joining our team, you'll enjoy a supportive and professional work environment, competitive salary, and excellent benefits package. Take the first step towards a fulfilling career with us and apply now. We look forward to hearing from you!

Apply online today!

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