What are the responsibilities and job description for the Client Services Director position at Care Net Manasota Pregnancy Center?
DIRECTOR OF CLIENT SERVICES JOB DESCRIPTION Objectives of the position: As an ambassador of Jesus Christ, the Client Services Director provides oversight and leadership to the center’s non-medical client services and programs, including training and supervising volunteers.
Reports to: Executive Director Supervises: Center volunteers, non-medical staff
Status: Non-Exempt
Qualifications:
● Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord.
● Exhibit strong commitment and dedication to the pro-life position and sexual purity.
● Agree with and be willing to uphold the Commitment of Care and Competence, Core Values, Statement of Faith, and policies of the center.
● Have a bachelor's degree, preferably in a helping field, or related experience equivalent.
● Have one year of experience as a volunteer in some ministry capacity.
● Have two years of experience in a helping profession in a position requiring management experience or equivalent. ● Exhibit skill in interpersonal communication, public speaking, and problem solving.
Essential Functions:
I. Administrative
● Develop and maintain monthly schedule for peer counselors and staff.
● Assist Executive Director with statistical information, including data entry, stats, monthly, quarterly, and yearly reporting.
● Oversee record keeping and effective follow up of clients by volunteers.
● Interact with the Executive Director to communicate client needs, progress, or problems, as well as goal setting and implementation.
● Work with Executive Director in preparation of grants and tracking.
● Oversees center volunteers and non-medical staff.
• Manages the centers daily operations and the services provided to clients.
• Attends monthly partner meetings
II. Client Services:
● Director of Client Services should aim to see 5-6 clients weekly.
● Oversee peer counseling and other services provided for clients.
● Maintain and update the referral resources for volunteer and client use.
● Evaluate, select, and maintain needed educational materials and resources for client use with the help of the Executive Director.
● Provide spiritual leadership, discipleship, and support to the volunteers.
● Be available to volunteers for information, questions and assistance with more difficult cases.
● Be flexible for late scheduling on evenings and weekends when needed.
III. Training:
● Successfully develops and performs volunteer training procedures.
● Assist in recruiting, selecting, and interviewing possible volunteers for the ministry.
● Assist in scheduling, developing, and maintain record of volunteer and staff in-service trainings. Conduct background and reference checks for volunteers and complete all onboarding activities
IV. Supervision/Evaluation:
● Assess and evaluate client advocate performances and facilitate yearly evaluations of client advocates. Discuss any concerns with Executive Director.
Questions or interest in applying? Please email Brittany Keller, Executive Director, brittanyk@carenetmanasota.com