What are the responsibilities and job description for the Help Desk Technician position at Care Network?
We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. This position is based in Valley Stream, NY. You should have the ability to diagnose and resolve technical issues, both computer and network based. Excellent communication skills are a must, along with being customer focused and having patience. Ability to document technical issues and resolution of tickets via help desk ticketing system.
Experience with the following : Help Desk experience supporting users on site and remotely. Windows 10, Windows 7, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer. Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.
Knowledge of ConnectWise service desk, and ConnectWise automate a plus
This is a full time position
