What are the responsibilities and job description for the Patient Navigator - Integra position at Care New England?
Job Summary
Patient Care Navigators (“PCN”) bring unique skills and perspective to health promotion. PCN’s guide patients through the healthcare system and help them overcome barriers to care. PCN’s are individuals with excellent communication and interpersonal skills who establish trusting professional relationships with patients. A PCN is a proven method to increase health screenings and treatment adherence by reducing barriers to health access. The PCN, under the general direction of the office manager or other licensed clinical team member, provides patient and practice support to enhance patient engagement in meeting care plan goals. The PCN works with the practice to close care gaps and works closely with primary care teams by identifying and removing barriers to care. This position is limited to one year.
Duties And Responsibilities
Promote health screening and preventive services uptake for patients not currently up to date with preventive care measures.
Counsel patients on the benefits of health screening and preventive services.
Communicate with primary care teams to facilitate preventative screening and preventive service.
Observe, report, and assess barriers and facilitators of successful screening and prevention
Identify resources for patients to overcome barriers to screening and accessing care such as transportation and work schedules
Documents appropriately and in a timely manner in the electronic health record.
Maintain strict confidentiality in accordance with policies
Builds knowledge of community-based organizations external resource availability and eligibility guidelines for each.
Maintain documentation of outreach activities and patient contact
Track patient attendance to testing and relevant medical appointments and initiate outreach as necessary for missed appointments as necessary
Proactively identifying actual and potential screening, referral, and navigation issues and problems and proposing solutions to meet those challenges;
Complying with all relevant federal, state, local, and internal rules, regulations, reporting requirements and the like;
Performs all other related duties as assigned.
Requirements
We seek individuals with knowledge of the challenges faced by low-income Rhode Islanders, and commitment to addressing them.
Certified Medical Assistant or Community Health Worker preferred.
High School Diploma or GED equivalent required.
Spanish speaking preferred.
Proficient With EMR And Primary Care Setting Also Preferred.
Aptitude for assisting individuals with unmet health-related social needs as evidenced by experience or education in community health, case management, volunteer or related education and experience. Excellent interpersonal and communication skills, empathy and a strong desire to help others. Ability to assist diverse individuals, work independently, and develop a knowledge of statewide community service providers and programs. Good organizational and time management skills.
Patient Care Navigators (“PCN”) bring unique skills and perspective to health promotion. PCN’s guide patients through the healthcare system and help them overcome barriers to care. PCN’s are individuals with excellent communication and interpersonal skills who establish trusting professional relationships with patients. A PCN is a proven method to increase health screenings and treatment adherence by reducing barriers to health access. The PCN, under the general direction of the office manager or other licensed clinical team member, provides patient and practice support to enhance patient engagement in meeting care plan goals. The PCN works with the practice to close care gaps and works closely with primary care teams by identifying and removing barriers to care. This position is limited to one year.
Duties And Responsibilities
Promote health screening and preventive services uptake for patients not currently up to date with preventive care measures.
Counsel patients on the benefits of health screening and preventive services.
Communicate with primary care teams to facilitate preventative screening and preventive service.
Observe, report, and assess barriers and facilitators of successful screening and prevention
Identify resources for patients to overcome barriers to screening and accessing care such as transportation and work schedules
Documents appropriately and in a timely manner in the electronic health record.
Maintain strict confidentiality in accordance with policies
Builds knowledge of community-based organizations external resource availability and eligibility guidelines for each.
Maintain documentation of outreach activities and patient contact
Track patient attendance to testing and relevant medical appointments and initiate outreach as necessary for missed appointments as necessary
Proactively identifying actual and potential screening, referral, and navigation issues and problems and proposing solutions to meet those challenges;
Complying with all relevant federal, state, local, and internal rules, regulations, reporting requirements and the like;
Performs all other related duties as assigned.
Requirements
We seek individuals with knowledge of the challenges faced by low-income Rhode Islanders, and commitment to addressing them.
Certified Medical Assistant or Community Health Worker preferred.
High School Diploma or GED equivalent required.
Spanish speaking preferred.
Proficient With EMR And Primary Care Setting Also Preferred.
Aptitude for assisting individuals with unmet health-related social needs as evidenced by experience or education in community health, case management, volunteer or related education and experience. Excellent interpersonal and communication skills, empathy and a strong desire to help others. Ability to assist diverse individuals, work independently, and develop a knowledge of statewide community service providers and programs. Good organizational and time management skills.
