FRONT DESK REPRESENTATIVE I, PRIVATE PRACTICE SUITE, FULL-TIME DAY SHIFT (23735)

Join Our Team at New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Front Desk Representative I.

Job Duties

Utilizes excellent telephone etiquette. Answers telephones according to clinic policy, routes callers, takes messages and provides routine information to callers; communicates effectively with personnel and other departments as necessary.
Appropriately responds to front desk/administrative requests/concerns in a prompt and appropriate manner.

Opens and tracks to resolution service requests as needed with IT, engineering, environmental, etc.

Appropriately identifies and verifies patients via correct identification, insurance, and appointment.

Ensures all patients are registered correctly at check in.

Ensures that the clinic schedules are printed, assessed, adjusted as well as
communicated in order to ensure that the Ambulatory Care runs smoothly and posted by 3PM for the next day.

Completes all override requests within one day of receipt.

Addresses all patients concerns through Registration, Patient Clearance, Emergency and Operating
Rooms, specialty and medical appointments, Central Scheduling, walk-ins and express care with the Lead Front Desk Representative.

Assist with patient discharges and provide patients with additional copies of physician orders as needed.

Ensure that patient appointment dispositions occur real time and are accurate.

Schedules according to clinic protocols. Communicates any aberrations ie, patients that left without being seen, clinic requests for session closures or rescheduled patients.

Provides a smooth and timely check in of patients, communication with the clinical team and management regarding aberrations to the schedule, delays, etc.

Communicates with RMAs and provider daily to ensure that patients are seen in a timely fashion often communicating regarding no shows, arrived patients and the number of patients still waiting for a provider.

Troubleshoots as needed throughout the day to ensure clinic goals are met

Assists with acclimated all new staff to the clinic (administrative, RMA, clinical, APN, MD, etc)

Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all information and updates the patient’s information in the computer, as necessary.
Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all information and updates the patient’s information in the computer, as necessary.
Performs a variety of clerical and typing assignments (e.g., photocopying, memos, emails, etc).
Understands and adheres to all medical center and clinic policies.
Familiar with the Medical Center’s Mission, Vision, and Values Statements.
Appropriately identifies learning strengths and needs.

Utilizes learning resources provided by the clinic and Medical Center.

Performs all other duties as assigned

Customer/Patient Service
Provides excellent customer services to patients, providers and referring physicians/agencies.
Maintains an optimal customer friendly work environment by providing and modeling service in a courteous and helpful manner.
Demonstrates a courteous, professional, and respectful attitude in dealing with patients, families and significant others.
Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community.
Demonstrates the ability to effectively communicate with patients, Assistants and physicians both written and verbally.
Projects a smile both in person and over the phone.

Teamwork Collaboration
Works collaboratively with clinical leadership and management team to develop and monitor of effective policies for all areas of responsibility.
Works collaboratively with management team to ensure all priorities of the clinic are met
Ensures cross training is provided to members of the clinic to increase clinical efficiency and promote employee development.
Function as a resource for training and acclimating new associates to the clinic.
Consistently motivates other clerks in a positive manner, develops teamwork. Maintains an excellent rapport with colleagues. Gains cooperation while working toward clinic goals.

Respect for the Individual
Develops a positive relationship with other departments, services and programs to obtain information in an effort to resolve any clinic related needs.
Demonstrates a courteous, professional, and respectful attitude in dealing with patients, families and significant others.
Regularly encourages clerks participation and communication in decision making.
Works collaboratively and respectfully with other members of the Heart Institute management team.

Initiative
Demonstrates initiative and flexibility in the performance of job responsibilities.
Demonstrates the ability to make decisions independently.
Continually strives to make the best use of time during the work shift through careful coordination of daily tasks, reduces nonessential interruptions to ensure an absolute minimum in order to complete assignments.
Readily gives and receives feedback and evaluation as an improvement tool.
Actively seek ways to proactively improve operational processes.
Appropriately communicates any challenges/issues to the Practice Administrator after exhausting potential resolutions.

Communication
Demonstrates the ability to effectively communicate with patients, Assistants and physicians both written and verbally.
Ensures goals, objectives, policies and procedures are communicated and understood by all Assistants.
Communicates effectively with clinical Directors, Administrators, medical staff and outside vendors.
Effectively provides direction and advice to Assistants in handling situations and projects.
Promptly responds to questions from other hospital personnel, patients, physicians and others.

Time Management
Continually strives to make the best use of time during the work shift through careful coordination of daily tasks, reduces nonessential interruptions to ensure an absolute minimum in order to complete assignments.
Completes assignments in a timely manner, thoroughly and appropriately detailed.

Demonstrates Commitment To Quality
Motivates clerks to ensure consistency in adherence to Medical Center/Clinical policies and procedures.
Consistently motivates clerks in a positive manner, develops teamwork. Maintains an excellent rapport with subordinates. Gains cooperation while working toward clinical goals.
Ensures goals, objectives, policies and procedures are communicated and understood by all clerks.
Regularly encourages clerks participation and communication in decision making.
Works collaboratively with administrative and clinical leadership in the development and monitoring of an effective quality improvement program for all areas of responsibility.

Demonstrate Results-Orientation
Produces measurable results from strategies implemented to move the clinic’s goals forward
Suggests processes that lead to dependable and desired results for the clinic.

Leads and/or facilitates in the organization
Functions as a leader and resource to the members of the clinic
Ensures the clinic’s goals are met by facilitating communication.

Establishes Community Linkages
Actively seek ways to incorporate initiatives with community to market the clinical services
Provides information to community constituents (referring physicians, community centers, agencies etc.) .
Actively works to maintain and improve relationships with community agencies (Buddy, TB, CEED, etc).

BASIC COMPETENCIES
Education/Licensure
High school graduation or equivalent required.

Experience
One to three years of progressive clerical experience in a health care organization

Skills
Typing: 45 wpm.
Good oral and written communication skills.
Good interpersonal skills.
Speaks, reads and writes English to the extent required by the position. Second language a plus.

JOB SETTING/PHYSICAL DEMANDS
Office setting. Business casual dress code.
Mainly sedentary with some reaching, stooping, bending, stretching, crouching, kneeling.

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Experience

• 1 - 3 years: One to three years of progressive clerical experience in a health care organization

Education

• High School or better in Diploma/GED