What are the responsibilities and job description for the Crisis Worker - Mobile Crisis Outreach Response Team position at Care Plus NJ, Inc.?
Organizational Overview:
CarePlus New Jersey continues to be a leader in mental health and a pioneer in integrated care in Northern New Jersey for more than 45 years. CarePlus strives for excellence in mental health, addiction recovery, and community-based services. Our goal is to offer affordable, accessible, and holistic-centered care that empowers individuals to reach their full potential and enhance their quality of life.
Job Summary:
You will serve as a member of a team that responds to individuals experiencing a non-life-threatening mental health and/or substance use disorder crisis when dispatched through the 988 Suicide Crisis Lifeline Call Center to adults in the Bergen and Passaic County communities on a 24-hour basis, 365 days a year. You will provide immediate therapeutic mobile crisis services to stabilize and minimize the need for emergency service response and prevent inappropriate psychiatric hospitalization, re-hospitalization, incarceration, and intervention by law enforcement.
Schedule:
Schedule 1: Wednesday to Saturday 8pm-6am.
Schedule 2: Sunday to Wednesday 8pm - 6am.
What You Will Do:
- Respond to adults in Bergen and/or Passaic County upon dispatch by the 988 Suicide and Crisis Lifeline Centers, providing timely crisis intervention and crisis-de-escalation services for non-life-threatening mental health and/or SUD crises
- Respond and coordinate care with a Peer Support Specialist and provide support, linkage to ongoing community mental health and/or SUD services, and initiate follow-up contacts to ensure further crisis diversion
- Provide transportation to crisis stabilization and receiving centers, hospital emergency rooms, or CCBHC's when safe to do so, and the individual is voluntary for these interventions
- Refer individuals to services that will help mitigate further risk of future crises by assessing/addressing their immediate needs
- Record the following information in the consumer's clinical record; assessments, service plans, progress notes, and discharge summaries, with all entries authenticated and dated
- Work with administrative staff to ensure that all services are documented based on billing and regulatory standards; collect information on consumers' insurance and reflect all demographic data
- Conduct follow-up visits when appropriate to ensure consumers receive the required level of care; research and coordinate resources for service provision and provide psychoeducation
- Collaborate and coordinate care with available family members, friends/ an/or loved ones to support the individual in crisis
- Recognize and address gaps in service and actively collaborate for resolution
- Participate in quality assurance activities, and data collection/reporting per DMHAS
What We Need to See:
- Bachelor's Degree in a human services discipline from an accredited college or university plus 2 years post bachelor's professional experience OR
- Bachelor's degree in any field from an accredited institution plus 3-years full-time equivalent professional experience in the mental health field.
- A valid driver's license and must be insurable under Agency's automobile insurable policy
What We Offer:
- Health, Dental and Vision
- Life & AD&D insurance; STD & LTD coverage
- Generous Paid Time Off
- Competitive Hourly Wages and Premium Holiday Compensation
- 401k Plan and Tuition Reimbursement
- Employee Discount and Rewards Program
About Care Plus New Jersey:
CPNJ embraces a culture of diversity and inclusion in all of it policies and procedures. Care Plus follows Title VII of the Civil Rights Act of 1964, et seq and NJ Law Against Discrimination. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by Federal and State laws.
