What are the responsibilities and job description for the HOUSING CASE MANAGER- Fort Lauderdale Airport Street Outreach position at Care Resource Community Health Centers, Inc.?
Job Details
Description
The Housing Case Manager is responsible for assessing and coordinating the Fort Lauderdale Airport Street Outreach and other programs for Care Resource clients.
Essential Job Responsibilities
Housing Opportunities Coordination:
Compassion
Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned role in agency’s Continuity of Operations Plan (COOP).
JOB SPECIFICATIONS
Education
Bachelor’s degree in public health administration, social services or related field (required).
Training And Experience
Two years of homeless/social services experience is preferred. One year of HIV/AIDS experience preferred. HIV/AIDS training and program related training provided by the State or County are required within 90 days of hire date.
Licenses And/or Certifications
N/A
Job Knowledge And Skills
Bilingual (English- Spanish/ English- Creole) is preferred. Knowledge of homeless community resources and community services is required. Computer knowledge should include Microsoft Word and Excel. Good organizational and teamwork skills. Excellent communication, decision making and problem-solving skills. The ability to work with a multicultural and diverse population is required.
Contact Responsibility
The responsibility for internal and external contacts is frequent and important.
Other
Own transportation required.
Physical Requirements
This work requires the following physical activities: constant vision for close work, sitting, walking, hearing, talking in person and talking on the phone. Frequent sitting, walking, bending, standing, and stretching are required. Occasional driving and climbing are required.
Description
The Housing Case Manager is responsible for assessing and coordinating the Fort Lauderdale Airport Street Outreach and other programs for Care Resource clients.
Essential Job Responsibilities
Housing Opportunities Coordination:
- Oversees Outreach Specialist performance and activities.
- Screens and/or assesses all new clients from Fort Lauderdale Airport Street Outreach program for housing services and other forms of housing stability services (e.g., Section 8; Permanent Supportive Housing, Rapid Rehousing, Elderly and Veteran’s affairs, Homeless Assistance programs and other housing services) according to client’s needs.
- Completes registration in the Homeless Management Information System (HMIS) and other housing programs.
- Determines eligibility for Fort Lauderdale Airport Street Outreach to other housing programs.
- Identifies resources and refers to appropriate housing programs and Coordinated Entry (HIP) for housing assistance.
- Follows up on clients’ housing stability, Permanent Supportive Housing, Rapid Rehousing, HOPWA, EHE, shelters and others.
- Refer clients who qualifies for Permanent Supportive Housing, Rapid Rehousing, HOPWA, EHE, Elderly and Veteran’s affairs and others.
- Prepare staff schedule and does adapt to a changing schedule and environment.
- Other outreach opportunities as needed.
- Coordinate bed and shelter referrals.
- Guarantee HMIS data management and accuracy.
- Refer the client to Medical, Dental, Behavioral Health, social services such as: Application Social Security, Food Stamps, Tops, Financial Assistance.
- Maintains an average hourly billing and active caseload as assigned by manager.
- Acts as a liaison when required to ensure clients are properly referred within agency programs or external services to remove barriers to treatment and care.
- Ensures all documentation is timely, accurate, legible, clear, and uploaded in HMIS.
- Empowers clients to participate in their treatment planning as needed.
- Maintains progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.
- Input client information using electronic data entry according to agency and departmental guidelines.
- Maintains an accurate record on time sheet reflecting time spent in program worked.
- Prepares necessary program reports and records as requested by the supervisor and/or manager.
- Maintains comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.
- Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: HMIS, Web-based systems, Provider Enterprise, Next Gen and Electronic Health records).
- Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.
- Participates in agency developmental activities as requested.
- Represent Care Resource in meetings, health fair and any walkthrough requesting by the grantee of the program.
- Other duties as assigned.
Compassion
- Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
- Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
- Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
- Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
- Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned role in agency’s Continuity of Operations Plan (COOP).
JOB SPECIFICATIONS
Education
Bachelor’s degree in public health administration, social services or related field (required).
Training And Experience
Two years of homeless/social services experience is preferred. One year of HIV/AIDS experience preferred. HIV/AIDS training and program related training provided by the State or County are required within 90 days of hire date.
Licenses And/or Certifications
N/A
Job Knowledge And Skills
Bilingual (English- Spanish/ English- Creole) is preferred. Knowledge of homeless community resources and community services is required. Computer knowledge should include Microsoft Word and Excel. Good organizational and teamwork skills. Excellent communication, decision making and problem-solving skills. The ability to work with a multicultural and diverse population is required.
Contact Responsibility
The responsibility for internal and external contacts is frequent and important.
Other
Own transportation required.
Physical Requirements
This work requires the following physical activities: constant vision for close work, sitting, walking, hearing, talking in person and talking on the phone. Frequent sitting, walking, bending, standing, and stretching are required. Occasional driving and climbing are required.
