HOUSING INSPECTOR- Social Services/Housing Case Manger

JOB SUMMARY

This position is responsible for conducting housing inspections, as needed, to assure that all housing units comply with HUD guidelines regarding housing quality standards, state, and local requirements. A property inspector will conduct a visual inspection of the building, including its foundation and roof, heating and cooling systems, plumbing fixtures, and interior and exterior walls, as well as the surrounding land. This position reports to the Housing Services Manager.

JOB RESPONSIBILITIES

The employee is responsible for all functions pertaining to the determination of Housing Quality Standards (HQS) in accordance with Federal Regulations, City and County building codes for private sector rental units rented by participants for different programs: Section 8 Voucher, HOPWA log term voucher, PHP, STRMU, Rapid Rehousing, Permanent Supportive Housing and others.

• Coordinate HCV Inspections
• Conduct housing quality standard inspections, special inspections, re-inspections, etc.
• Mediate and try to resolve landlord tenant issues and problems.
• Explain standards, regulations, etc. to landlord and tenants to promote good relations.
• Assure that inspections are entered into the computer system on a timely basis.
• Communicate with the landlords, property management and private owners to coordinate specific inspections.
• Prepare weekly inspection report and submit it to the supervisor.
• Build and maintained a pull of property management, landlords, and private owners.
• Interpret and apply PCHA policies, federal regulations, and other relevant policies and procedures.
• Provide guidance to other HCV staff regarding inspection results and document in accordance with established procedures.
• Assist in training other employees in HQS regulations and PCHA policies.
• Perform related duties and responsibilities as required. CORE COMPETENCIES The following personal attributes are considered essential requisites for the effective performance of the holder of this position.
• Problem Solving Expertise: Identifying and defining problems/goals including scope and sequence of priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
• Conducts home visits to assess barriers to independent living as applicable.
• Communicates with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures.
• Supports appointments scheduling with participants and landlords.
• Attends participants and landlord’s phone calls promptly who are attempting to access services and provides them with accurate and timely information.
• Reports on various concerns, complaints and compliments received via phone.
• Transfers complaints directly to the manager responsible for the area of concern.
• Participates in staff training sessions and other meetings as required by the agency and/or the funding sources.
• Participates in agency developmental activities as requested.
• Other duties as assigned.

SAFETY

Maintains health centers’ guidelines relating to safety, confidentiality, and HIPAA regulations.

Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon assigned role in Emergency Code System.

Understands and performs assigned role in agency’s Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listens to internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered.

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.

Prioritize internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective response is provided.

Other

Participates in training sessions and other meetings as required by the agency and/or funding sources.

Participates in agency developmental activities as requested.

Other duties as assigned.

Own transportation is required.

JOB SPECIFICATIONS

Education:

High School Diploma required.

Training and Experience:

Two years of related experience are required. Training in HIV/AIDS preferred.

Experience working with the homeless population; and two years of related experience in housing case management services, and affordable housing.

MUST be highly motivated, self-starter and possess the ability to coordinate multiple projects/tasks simultaneously in a high-pressured environment; could work with diverse communities and exercise mature judgment; and possess sensitivity to needs and issues of homeless persons, persons living with trauma, persons with disability (mental illness, alcohol, and other drug problems, etc.). Excellent computer skills with proficiency in Microsoft Office are required. HMIS training is a plus. The successful candidate should possess high integrity, exemplary work ethics, and the ability to maintain security and confidentiality.

A valid Florida driver’s license is required. Required to successfully pass the HQS Inspector certification exam within one year of employment. WORD and EXCEL assessments will be administered to assist with determining the most qualified applicants.

Job Knowledge and Skills:

Bilingual (English Spanish/ English-Creole) is required. Computer knowledge should include Care Resource phone system, Word, Excel, and Outlook. Must become knowledgeable about agency databases (HMIS, CASEWATCH Provide Enterprise, NEXTGEN). Excellent customer service, phone etiquette and communication skills are needed to handle multi telephone lines and tasks and work with very high call volumes. Good organizational and teamwork skills are required to prioritize workflow. Must maintain punctuality and perform in a detail oriented and accurate manner at all times. The ability to work with a multicultural and diverse population is required.

Contact Responsibility:

The responsibility for internal and external contacts is frequent and important.

PHYSICAL REQUIREMENTS

This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching, and lifting to 50 lbs. are required. Work is performed in an office setting.

Experience

• 2 year(s): Related experience in housing case management services, affordable housing, working with the homeless and mentally ill populations, is a plus.

• 2 year(s): Training in HIV/AIDS preferred

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks