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Ryan White Patient Support Specialist

Care South
Baton Rouge, LA Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 4/28/2025

SUMMARY :

Provide peer support to individuals living with HIV / AIDS and their families to promote increased client involvement in their healthcare.

PRIMARY RESPONSIBILITIES :

  • Ability and willingness to accept direction from supervisor.
  • Work collaboratively with primary care and other staff to identify newly diagnosed clients or clients re-entering care who can benefit from peer support.
  • Meet with newly diagnosed and clients re-entering or transferring care to provide peer support, by offering hope and living proof that living with the disease is possible.
  • Must exhibit the ability to problem-solve and handle crisis management-including when to seek clinical advice or intervention.
  • Provide health education and follow-up to new clients once they have been assigned a case manager.
  • Support clients in navigating the health care system, medication regimens, lifestyle changes, and community resources.
  • Per Ryan White Program guidelines, enhance engagement in care and adherence by conducting appointment reminder calls, coordinating transportation to and from appointments / meetings, etc.
  • Document Peer Contact (i.e., face-to-face or phone).
  • Complete and maintain required documentation and forms.
  • Always maintain confidentiality and ethical practices.
  • Promote and foster a welcoming and client - centered environment.
  • Seek out and provide recommendations on how to improve the program.
  • Work collaboratively with staff to plan and implement client-centered support.
  • Participate in appropriate meetings, including community meetings on CareSouth's and / or the client's behalf.
  • Co-facilitate and coordinate CareSouth's RW monthly Consumer Advisor Board Meeting along with fellow Patient Support Specialist or designee.
  • Arrange travel for RW clients to and from meetings and health care appointments.
  • Promote medical and treatment adherence and increased involvement with self-care by accompanying clients on medical appointments.
  • Encourage community involvement.
  • Participate in community outreach activities.
  • Follow all guidelines & procedures related to time and attendance management (clocking in & out, reviewing timecard, requesting edit sheets, etc.).
  • Report any significant concerns to supervisor in a timely manner.
  • Comply with training requirements and forward to Human Resources and Ryan White Program Manager or designee for record retention.
  • Supports the mission and vision of CareSouth Medical & Dental; comply with CareSouth's Employee Handbook policies and procedures.
  • Works professionally as a team member in conjunction with other department employees and organization.
  • Must be willing to travel within Region 2 Service Area.
  • Perform other duties as assigned by supervisor.

Minimum REQUIREMENTS :

  • High School diploma or equivalent preferred.
  • Must be a previous or current client of Ryan White or eligible for Ryan White services and be willing to share HIV status and life experiences with clients.
  • Must have 1 year experience in this or a related field.
  • Must have the ability to work independently and seek guidance when necessary.
  • Must have good interpersonal skills with ability to relate to diverse groups of people and people on all levels.
  • Must be able to work with the diversity of multicultural community ( i.e., ethnicity, sexual orientation, socioeconomic status, etc.) ,
  • Ability to work required work schedule.
  • Good writing, verbal, telephone, and time management skills.
  • Must be proficient in the use of computers and computer systems.

    • SUPERVISES : None.

    Physical Demands / Working Conditions :

  • Visual acuity - always
  • Hand - eye coordination - always
  • Work is primarily sedentary. Large amounts of time may be spent using a PC and MIS application.
  • May climb stairs in various office settings.
  • Lifting, Pushing, Pulling - sometimes up to 50 lbs.
  • Stooping, Bending, Sitting - sometimes.
  • Walking- frequent; short distances
  • Indoor, environmentally controlled; some outdoor weather element exposure
  • Exposure to disease or infections
  • No vibrations
  • Exposure to artificial and / or natural light

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