What are the responsibilities and job description for the Technical Support Specialist position at CareAbout?
Newton, New Jersey 07860
Company Description
CareAbout Health is a managed services organization (MSO) that provides expert advice, resources, tools, and other support to its portfolio of medical groups and healthcare focused companies. CareAbout Health is helping align incentives to create a world where patients, providers, and payers work together in a seamless, coordinated manner toward common goals : higher quality, lower cost, better outcomes.
Role Title : Technical Support Specialist
FLSA Category : Non-Exempt
Role Location : Newton NJ 07860
Reporting Relationships :
This position reports to the Division Chief Information Officer.
Key Responsibilities / Essential Functions :
- Support users (remote and on-site) with technical assistance, network connectivity equipment diagnosis and troubleshooting of hardware and software.
- Monitoring and resolving tickets from the support desk ticketing system.
- Maintain and troubleshoot PCs and peripherals.
- Collaborate with internal IT Team Members and escalate tickets when needed.
- Develop an understanding of key office workflows and make recommendations to improve the processes with technology.
- Assist with IT services projects and initiatives.
- Assist in troubleshooting wireless and wired network connections.
- Provide training on an as-needed basis for employees and staff.
- Assist in deployment of innovative technologies and other related tasks.
- Focus quickly on understanding the needs of any given office and build strong relationships with practice managers and office staff.
Non-Essential Functions
Qualifications :
Physical Requirements :
Featured Benefits :
CareAbout Health is committed to providing an environment of mutual respect where equal opportunities are available to all applicants and employees without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").
We are interested in every qualified candidate who is legally able to work in the United States without sponsorship. We cannot offer any visa sponsorship now at this time.
The Salary range for this position is
25 / hr. - $32 / hr.
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data.
Salary : $25 - $32
