IT Specialist

About Carebox

Carebox connects patients and physicians exploring treatment options with clinical trials, using transformational clinical trial matching technology. Our human-supervised AI continuously transforms unstructured patient eligibility criteria into a fully indexed and normalized database ready for instantaneous matching of patients’ clinical and genomic profiles with these eligibility criteria.

Our Carebox Connect™ web sites have already been visited by over a million patients and physicians. Trial sponsors, research centers, and patient advocacy groups use Carebox Connect™ to add patient-centric matching functionality to their presentation of clinical trial portfolios, in support of ongoing clinical research communications and outreach campaigns, to improve disclosure of their research, and to engage patients and doctors to accelerate the matching and referral of pre-screened patients to trial sites.

The Role of IT Specialist

Carebox is a global, geographically distributed company with a mostly home-based workforce.

The IT Specialist role is new in Carebox. To date we have used outsourced services and distributed responsibilities to maintain our cloud-based company IT infrastructure, which centers on Office 365 (though we also use Google Drive).

As IT Specialist, you will be responsible for managing our O365 environment – with an emphasis on Exchange. You’ll also be responsible for evolving and implementing our approach to endpoint device management (including remote monitoring and security solutions), employee onboarding/offboarding, and general IT support.

As the sole individual in the company dedicated to our company IT infrastructure, you will be responsible for process definition, documentation, and execution in support of our certification efforts in various information security, data privacy, and quality areas.

The role reports into VP of Services in the US, as the main focus will be on supporting our US team. However, the role is global in nature. There will be dotted-line relationship for technology guidance from our VP Engineering in Israel, where relevant.

As IT Specialist you can expect to:

· Implement and process an internal ticketing system for IT support requests from employees.

· Evolve, document, and implement our employee onboarding and offboarding processes from an IT perspective.

· Maintain our O365 and other corporate systems as Administrator.

· Lead initiatives to improve how we manage various aspects of our IT infrastructure – especially our email system (processing of spam, distribution list maintenance, etc.).

· Document and implement IT processes in support of Information Security and Quality certifications.

· Make recommendations for evolving our IT infrastructure in areas such as endpoint device management for mobile phones.

· Identify and engage external consultants and vendors where appropriate on various IT topics that require specific domain expertise.

Why This Is a Great Opportunity

Every day you can take pride in the fact that your work will help people looking for treatment options for themselves, loved ones, or those in their care. Being a part of the Carebox team is uniquely rewarding and makes an incredible difference in the lives of people, every day.

Thought this is a relatively entry-level IT position, Carebox is a growing company and From a professional development perspective, this role can evolve over time to an IT management role, including senior management, as the leading IT function in the company.

Who We Are Looking to Hire

In addition to requisite technical skills and experience, we are looking for someone who has read through this job description carefully and feels the role can bring out the best in their skills and passion. We are a small, growing company where every individual can have a great impact. The environment is dynamic and the ability to adapt to changes is important. This is a service-oriented role that requires an appropriate mindset and strong interpersonal skills.

An ideal candidate would have experience working in a corporate IT environment as an individual contributor as part of a team, and is ready to take the next step. The chosen candidate will be a “team of one” able to execute all aspects of the role from the most mundane to the most sophisticated. At the same time, a candidate needs to operate like a manager in terms of independence, translation of requirements to plans, and reporting to senior leadership of the company.

What the Role Requires

This is a full-time position with flexibility in hours worked. This is primarily a home-based role though we are focusing our search in the San Antonio area where we have a hybrid-work office environment for some of our Services team. This is where your manager works several days a week and it will be helpful and required to meet with her in person periodically. Key technical skills:

· Experience with IT support processes and ticketing.

· Strong general IT background with emphasis on Windows but also Mac endpoints.

· Familiarity with cloud-based corporate IT environments including VPNs

· Strong familiarity with Microsoft O365 – especially Exchange.

· Microsoft PowerShell expertise and experience.

· Familiarity with endpoint support (laptops and mobile phones) in a corporate setting including remote monitoring and endpoint device management.

· Familiarity with information security, privacy, and quality regulations such as SOC 2, ISO 27001 and 9001, HIPAA, GDPR, and others.

· Experience writing and maintaining process documentation.

Cover letter must be submitted along with your resume.

Job Facts

Job Type: Full-time or part-time

Salary: $50,000 - $75,000 depending largely on experience

Benefits:

· 401(k)

· Dental insurance

· Disability insurance

· Flexible spending account

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Vision insurance

Job Types: Full-time, Part-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• San Antonio, TX 78213 (Required)

Work Location: In person

Salary : $50,000 - $75,000