Call Center Intake Coordinator

Carebridge Employee Assistance Program (EAP) provides preventative and proactive mental health care and work-life benefits to employees and their loved ones. We work with companies to create mentally healthy workforces nationwide. Our mission is to provide easy access to mental health counseling, certified life coaching, behavioral change tools, and mindfulness practice through telehealth, in-person, phone, chat, and digital platforms.

Our Core Values

Built on a foundation of helping others, Carebridge employees are dedicated to making a positive impact each and every day. We approach our work with our CARES core values:

Collaborative – We’re a collaborative organization that encourages creative teamwork and individuality without judgment.

Approachable – We’re approachable and value other peoples’ ideas, opinions, and experiences.

Respectful – We respectfully act with empathy, integrity, and enthusiasm to inspire growth in ourselves, our colleagues, and our organization.

Excellence – We hold ourselves and our partners to the highest standards to deliver excellence.

Support – We support our founding principle of helping others.

Intake Coordinator

Our call center is the heart of our organization. As an Intake Coordinator at Carebridge, you’ll be the first point of contact for someone looking for help. You will answer calls with empathy, patience, and assurance to assist them in their time of need. Calls are most often related to concerns about anxiety, depression, grief, addiction, childcare, eldercare, legal, and financial stress. As well as those looking for motivation, stress relief, and goal setting to improve their wellbeing. Your main objective will be to ask intake questions, accurately enter their information in our case management system, file claims, and set them on the right pathway of care with one of our EAP Counselors, Work-Life Specialists, Certified Life Coaches, or Account Managers.

Specific Responsibilities

• Promptly answer inbound interactions via phone, email, or chat.
• Ask specific list of intake questions, confirm their eligibility for our services, and answer general questions.
• Triage calls and provide resources and information.
• Comfort, motivate, and inspire callers.
• Know our support literature library, self-led digital tools, and explain to callers how to access.
• Ensures intake documentation is accurate.
• Warm transfer caller to appropriate pathway of care.
• Follow up with callers as needed.

Minimum Qualifications

• 2 years of professional experience in customer service, or as a receptionist at a mental health or healthcare clinic
• Call center experience preferred
• Proficiency in PC, Microsoft Office and using dual monitors
• Previous experience in an intake or admissions environment preferred but not mandatory

You Are…

• Customer service focused with a natural desire to help others
• Able to work onsite at our Exton offices.
• Looking for a meaningful job that makes a positive impact
• Detailed-oriented & take initiative
• Aligned with our Carebridge Core Values of being collaborative, approachable, respectful, excellent, and supportive
• A curious learner and problem-solver
• Friendly and can easily carry a conversation
• Able to stay calm and supportive while a caller is emotional
• An advocate of mental health, behavioral health, and emotional wellbeing

Current Opening

• Part-time shift at our Exton, PA call center including 7:15 am- 11:15 am Monday through Wednesday and 8:00 am- 12 Noon on Thursday and Friday.

Pay

• $16.00-$18.00 per hour based on experience

Benefits

• Free access to Carebridge Employee Assistance Program services including mindfulness app, AI text tool, health literacy content, work-life support, and more.

Carebridge Corporation is an Equal Opportunity Employer

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Schedule:

• Afternoon shift
• Evening shift
• Rotating weekends

Work Location: In person

Salary : $16 - $18