What are the responsibilities and job description for the Healthcare Solutions Specialist position at CareDx, Inc.?
About CareDx, Inc.
CareDx, Inc. is a leading provider of precision medicine solutions for transplant patients and caregivers. Our company focuses on discovering, developing, and commercializing clinically differentiated healthcare solutions that make a significant impact on patient lives.
As a Senior Customer Service Representative at CareDx, you will be responsible for delivering exceptional customer service to inbound calls from customers, ensuring their needs are met promptly and efficiently. Your strong problem-solving skills and ability to use various electronic systems effectively will be valuable assets in troubleshooting and resolving complex problems related to diagnostics products and services.
We are seeking an experienced and dedicated professional with a minimum of 5 years of experience in the diagnostics industry. Your expertise in training and mentoring junior staff will also be beneficial in assisting with the growth and development of our team.
In addition to providing excellent customer service, you will maintain up-to-date knowledge of our products, services, and industry trends. This will enable you to provide informed guidance and support to customers, ensuring their satisfaction and loyalty.
