Medical Records Specialist

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The primary responsibilities of the Medical Records Specialist are to ensure timely and efficient requests for patient medical records, ensuring fulfillment of medical record requests, and completing accurate processing of medical records. The Specialist must be able to work efficiently by grouping work and navigating effectively across several systems. This role requires meticulous work and the ability to thrive in a fast-paced environment. This is a full-time position, Monday through Friday, with occasional overtime as needed. Candidates within commuting distance of the Brisbane, California office will need to come to the office on a regular basis; remote candidates will work and collaborate from home. 

Responsibilities: 

• Medical Record Requests:
  • Ensure timely request of medical records through prioritization, grouping of work within work queues, and across a patient’s history of transplant testing.
  • Communicate with CareDx teammates, clinics, patients, and insurance companies to understand medical record requests and ensure complete records are obtained and made available to requesters.
  • Use technology and knowledge of medical and claim terminology to work efficiently and minimize administrative burden for CareDx and its customers.
  • Follow-up on unfulfilled requests to ensure fulfillment by working with customers and CareDx teammates.
• Medical Record Processing:
  • Use software to analyze and associate voluminous patient medical records with specific test orders.
  • Collaborate with supervisor and teammates to manage work queues and ensure compliance with policies and procedures.
  • Understand and resolve discrepancies related to medical necessity.
  • Other duties as assigned.

Qualifications: 

• High school diploma or equivalent.
• Minimum of 2 years of experience in a medical billing or medical record role.
• Understanding of patient protections under HIPAA and proper handling of protected health information (PHI).
• Working knowledge of insurance policies, billing procedures, and claim terminology.
• Excellent communication and people skills.
• High aptitude for learning and using software, including hotkeys and shortcuts.
• Detail-oriented with strong analytical and problem-solving abilities.
• Preference will be given to qualified candidates with experience with laboratory billing software, including Telcor, Xifin, Quadax or Epic.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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