What are the responsibilities and job description for the remote client service rep position at CareDx, Inc.?
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers.
The company offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
Job Description:
We are seeking an experienced and dedicated Senior Customer Service Representative. The ideal candidate will have at least 5 years of experience in the diagnostics industry, with a strong focus on delivering exceptional customer service.
Key Responsibilities:
- Provide exceptional customer service to inbound calls from customers, ensuring their needs are met promptly and efficiently.
- Troubleshoot and resolve complex problems related to diagnostics products and services.
- Maintain up-to-date knowledge of our products, services, and industry trends.
- Assist in training and mentoring junior customer service representatives.
- Handle escalated customer complaints with professionalism and empathy.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Document customer interactions and maintain accurate records.
Requirements:
- Minimum of 5 years of experience in customer service within the diagnostics industry.
- Strong problem-solving skills and the ability to use various electronic systems effectively (Microsoft, Salesforce, automated phone systems, etc.).
- Experience in training and mentoring junior staff.
About CareDx:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Benefits:
- Health and welfare benefits including a gym reimbursement program
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
About Our Team:
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team.
