Lead XD Researcher

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. 

What’s in it for you:   

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  

Trane Technologies’ Residential HVAC and Supply business offers a broad portfolio of energy efficient heating, ventilation and air conditioning systems, air quality products, home automation and parts support. We ensure our customers are safe and comfortable, while reducing the impact on our shared environment. Our brands include Trane, American Standard, RunTru and Ameristar.

This role is 60% user experience research/analysis, and 40% experience strategy, with opportunities to apply interaction design skills if you have them.

Thrive at work and at home:   

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!    

Family building benefits include fertility coverage and adoption/surrogacy assistance.    

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.     

Paid time off, including in support of volunteer and parental leave needs.       

Educational and training opportunities through company programs along with tuition assistance and student debt support.     

Learn more about our benefits here!   

Where is the work:  

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.  

What you will do:    

•    Partner with Product Management and Strategic teams to identify and deliver actionable, high-value research insights.
•    Plan and conduct user research as an input into both experience strategy and project execution.
•    Analyze, synthesize, interpret, and explain research results.
•    Prepare and deliver easy-to-understand, well-designed research plans and findings tailored to a variety of audiences.
•    Plan and facilitate workshops with key stakeholders to gather information and insights. Help drive to consensus. 
•    Document and communicate outcomes in a clear, effective, and visually appealing manner.
•    Actively lead and collaborate in discussions and working sessions with cross-functional groups
•    Evangelize and advocate for user research, user-centered design philosophy, and XD/research best practices.
•    Mentor team members in the art of research, strategy, and testing.
•    Propose design direction and guide designers as they develop high-fidelity designs and prototypes.
•    Lead in the creation and maintenance of a research repository.
•    Work independently under general prioritization and guidance of the XD Director.
•    Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

What you will deliver:
•    Strategic and Tactical Research Proposals/ Plans
•    Research Results/ Analysis Presentations and Leave-Behinds
•    Personas and Journey Maps
•    Storyboards and Research Roadmaps

What you will bring:  

•    Minimum 7 years in a user experience role, including XD research and XD strategy
•    Degree in Anthropology, Sociology, Psychology, Human Computer Interaction or similar field 
•    Experience planning, conducting and summarizing user research and design workshops
•    Experience with tools such as dscout, Qualtrics, or Miro
•    Excellent written, verbal and interpersonal communications skills
•    Strong presentation skills, including preparing presentations and presenting them to various local and remote audiences
•    Ability to manage multiple projects and priorities
•    Strong consultative skills, capable problem-solving abilities, and ability to build consensus
•    Willingness to travel, as needed, to conduct user research

•    HVAC and or manufacturing industry experience
•    Experience with web and mobile design in an agile environment
•    Comfortable working with research and design agencies
•    Creating and testing Information architectures & Micro-copy
•    Working knowledge of interaction and information design best practices
•    Experience testing with Figma, Axure, Balsalmiq, or other wireframing and interactive prototyping tools
•    Experience leading or managing researchers and/or designers
•    Quantitative research skills

Compensation:    

Base Pay Range: $140,000 - $180,000 

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. 

Equal Employment Opportunity:    
  

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.