Senior Product Support Engineer

At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you: 

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. 

Job Summary： 

Do you enjoy solving challenging problems to meet diverse customer needs? Then the Senior Product Support Engineer role is for you!  Join our Airside Product Support team where you will enable the sales of Airside products through cross-functional knowledge sharing, complex problem-solving, and innovative decision-making.  These products include:

• Performance Climate Changer® air handlers
• Terminal Devices (UniTrane® fan coil, unit ventilators, blower coil air handlers, and unit heaters)
• VariTrane™ variable-air-volume units

Serving as an advisor to the field, you play a critical role in offering the right mix of products, systems, solutions, and competitive intelligence tools to drive the growth of the Airside business. As a senior Product Support team member, you will provide timely and knowledgeable phone/email support as well as in depth consultation to the Field Sales Organization in North America with a focus on Airside products.   You will also be a crucial contributor to Portfolio strategies and growth initiatives. This exciting, collaborative role will be working in Columbia, SC with an in-person team at least 3 days a week. 

Thrive at work and at home:  

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!   
• Family building benefits include fertility coverage and adoption/surrogacy assistance.   
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.    
• Paid time off, including in support of volunteer and parental leave needs.      
• Educational and training opportunities through company programs along with tuition assistance and student debt support.    
• Learn more about our benefits here!  

Where is the work: 

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week. 

 What you will do: 

• Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT). 
• Serve as a subject matter expert through technical and application knowledge of Airside products.  Continually advance this knowledge through personal development goals and through the development of others.
• Collaborate with internal or external customers in the areas of, but not limited to:
• Technical Airside equipment understanding and systems application
• Customer specification, bill of materials review, and pricing questions
• Non-selectable and design special options.
• Detailed pricing reviews in partnership with Product Management
• This collaboration will include responding to internal product support requests via email and phone using the Zendesk platform.
• Lead testing and improvement of our equipment selection system, Trane Select Assist.
• Engage in customer visit process at Columbia facility including direct support or host duties for assigned visits.
• Partner with Product Support Team Members and Product Management team to:
• Deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests
• Provide voice of customer to support Airside portfolio strategies including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects.  
• Support commercialization efforts for new or modified product launches as needed.
• Participate in assigned portfolio or strategic growth projects
• Leverage Lean thinking and project management skills to support team continuous improvement journey.  This includes participation in Managing for Weekly Improvement (MWIs) performance reviews and strategic problem solving linked to Channel Support and Portfolio roadmaps.
• Learn about our product management strategies and operational frameworks establishing a strong foundation for career growth into diverse areas including product management, operations, or engineering.

What you will bring:

• Bachelor’s degree in engineering or another related technical field. 
• Three to five years of experience within industrial or manufacturing sector strongly preferred.  Experience could include product management, engineering, marketing/sales, field support, or manufacturing operations.   It would also include any technical internships.
• Knowledge of HVAC, or similar products, is preferred.  Product training will also be provided as part of onboarding process.
• Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers). 
• Effective and clear decision-maker in time sensitive situations.
• Ability to coach and mentor others on technical and non-technical subjects
• Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization.
• Solid organization skills and flexibility to handle a variety of tasks and projects.
• Ability to travel up to 20%

Compensation:   

Base Pay Range: $

 

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

 

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.