What are the responsibilities and job description for the Service Account Manager position at Career and Referral?
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Our office is in Shreveport, LA, however ideal candidates will be considered from the Alexandria, Monroe, and Shreveport Louisiana area. This position is eligible for a Hybrid work schedule (3 or more days onsite or visiting customers a week).
As a Service Account Manager, you will be responsible for developing and maintaining long-term customer relationships by providing HVAC system-related solutions to customer problems. Your focus will be on providing customers a total solution for the most energy-efficient buildings.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
What you will do:
- Develops and executes an account-specific business plan to identify the long-term, mutual support requirements necessary to facilitate a strong, profitable, and successful partnership.
- Convert leads into opportunities by assigning the appropriate sales process, identifying the required project team members, making assignments, and communicating the next steps in the process.
- Lead project take-off, selection, proposal pricing and selling strategy, and integration of equipment, controls, and services.
- Gather and validate preliminary information and perform facility walkthrough, construction plan review or other requirements.
- Assist customers in answering technical questions on HVAC systems, Trane products, and system application alternative, controls, installation, operation, maintenance, and problem resolution.
- Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
What we look for:
- Bachelor's degree in business, engineering, engineering technology, or equivalent from a four-year college or university preferred, completion of the Trane graduate training course, or equivalent combination of education and experience.
- 3 years of solution sales experience in industry-related service agreements. HVAC and Controls systems selling experience is a plus.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
- DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
Salary: $65,000 - $110,000 per year, plus commission
Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).
This position is safety-sensitive.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
#LI-Hybrid
Salary : $65,000 - $110,000
