Assistant General Manager - Youth Sports Facility

Assistant General Manager - Gaithersburg, MD

We’re hiring an Assistant General Manager to join our premium children’s sport / recreation membership-based franchise! These facilities are state-of-the-art and offer top quality athletic lessons to the students. There are over 160 locations open in the US and is continuing to grow rapidly. If you have a passion for the health, wellness, and fitness development of our youth, this is a great place to work with a strong upbeat company culture and team-oriented environment. The Assistant General Manager is responsible for supporting the General Manager by providing leadership and daily direction to lower-level managers and staff. The ideal candidate would have the ability to build lasting relationships with staff as well as with prospective and current members in order to build a strong business and retain members.

Assistant General Manager Job Duties Include:

• Manage, mentor, coach, develop, and evaluate the performance of all lower-level managers and staff
• Build rapport and lasting relationships with prospective and current members
• Greets members and guests promptly, enthusiastically and with a smile to create a fun and positive entrance for children and families
• Work with General Manager on setting Monthly, weekly, and daily targets for meeting goals
• Properly managing and exceeding membership sales and operational budgets
• Monitor the hiring, training, and scheduling of all lower-level staff alongside General Manager
• Comply and enforce all company policy and procedure for daily operation
• Practice leading by example to train and mentor employees for ongoing success and future growth
• Conduct regular in-service trainings and performance reviews to ensure lower-level staff is providing quality lessons up to company standards
• Plan, promote, and participate in networking/community events and program promotions to effectively market and generate member leads
• Communicate with staff on member feedback, equipment and operational status, scheduling, and subbing
• Responsible for recruiting and on-boarding new employees alongside General Manager
• Build and maintain member class size through scheduling optimization
• Develop a high energy workplace culture through contests and incentive-based motivation
• Ensure company branding through consistency and continuity in all actions
• Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
• All other duties assigned

A successful Assistant General Manager candidate should have the following experience and qualifications:

• Associate or bachelor’s degree preferred but not required
• Management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
• Must be eager to learn and continue professional development and education
• Must be friendly, vibrant, and outgoing
• Excellent customer service skills
• Previous sales experience, with strong sales skills (experience working in a membership-based facility preferred)
• Leadership & management experience with children in recreation, sports, swimming, aquatics, fitness, gym, retail, athletics, coaching, summer camp, daycare, education, waterpark, entertainment, etc. preferred
• Able to multi-task and excel in a busy and team-oriented environment
• Flexible to workday, evening and/or weekend hours as needed