What are the responsibilities and job description for the Customer Service Representative position at Career Connections, Inc?
Summary :
Customer service representatives needed for a large employer in Nelsonville, Ohio.
Key Responsibilities :
- Customer Support : Handle incoming calls from customers, providing detailed information about our range of work boots, including features, sizing, and suitability.
- Sales Assistance : Assist customers with placing orders, processing returns, and handling exchanges, ensuring a smooth and satisfactory purchasing experience.
- Issue Resolution : Address and resolve customer concerns or complaints promptly and professionally, aiming to achieve high levels of customer satisfaction.
- Order Management : Process orders accurately and efficiently, including verifying customer details, confirming order information, and updating order status.
- Follow-Up : Conduct follow-up calls or emails as needed to ensure customer satisfaction and to address any additional questions or issues that may arise.
- Documentation : Maintain detailed records of customer interactions, transactions, and feedback to contribute to ongoing service improvement and quality assurance.
This is a temporary, full-time position, starting ASAP and lasting several months. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Pay is $15 per hour.
Qualifications :
Salary : $15
