What are the responsibilities and job description for the Director of Operations position at Career Connections Inc?
Ready to lead and make an impact? Our insurance agency in vibrant downtown Birmingham is seeking an experienced Director to join our team. Enjoy a modern office, excellent work-life balance, and a full benefits package while driving success and shaping the future of our agency.
What We Offer:
- A beautiful office in the heart of downtown Birmingham.
- Work-life balance—because we value your time in and out of work.
- A fun and collaborative team environment.
- Competitive salary and full benefits.
Key Responsibilities:
- Develop and execute a comprehensive sales strategy to expand local and regional markets.
- Generate new business through cold calls, warm visits, telemarketing, and cross-selling.
- Meet and exceed new business activity and quality appointment goals.
- Build and maintain strong client relationships, ensuring satisfaction and retention.
- Assess new business submissions, negotiate terms, and select markets for optimal coverage and pricing.
- Present company services at prospect meetings and represent the agency positively at industry events.
- Design and implement training programs, SOPs, and playbooks to enhance customer experience and operational efficiency.
- Recruit, mentor, and lead a high-performing team, fostering growth and collaboration.
- Oversee client inquiries to ensure timely and complete responses (<24-hour response time).
- Create streamlined customer service workflows, improving satisfaction, retention, and efficiency.
- Monitor and stay informed on policy reviews, inspections, and endorsements.
- Establish a culture of client excellence across the organization.
- Participate in industry training and sales support programs to stay ahead of trends.
What We’re Looking For:
- Proven experience in the insurance field.
- A track record of success in sales strategy and team leadership.
- Strong communication, organizational, and problem-solving skills.
- A commitment to delivering exceptional client experiences.
Why Join Us?
At our agency, we’re more than a workplace—we’re a team dedicated to excellence and growth. If you’re passionate about leadership and ready to drive success in a supportive, energetic environment, we’d love to hear from you.
Apply today to take the next step in your career!
