What are the responsibilities and job description for the Operations Support System Specialist position at Career Management Group?

Job Title : Operations Support Specialist (Contract)

Location : Windsor (Allentown, PA) – Onsite, 5 days a week

Contract Type : Contingent Labor (Professional)

Duration : March 10, 2025 – March 9, 2026

Hours per Week : 40

Job Summary :

We are seeking detail-oriented Operations Support Specialists to join our team in Windsor (Allentown, PA). The ideal candidates will be responsible for planning, coordinating, and executing outage requests while ensuring compliance with safety protocols. This role requires strong analytical skills, the ability to interpret electrical diagrams, and the capability to direct and dispatch work crews effectively.

Key Responsibilities :

Outage Planning & Coordination :

Plan and submit outage requests for electrical zones in substation and distribution systems.
Prepare and review switch orders to ensure compliance with safety tagging and Lockout / Tagout (LOTO) procedures.
Compile, track, and distribute outage request details to project stakeholders.

System Operations & Dispatching :

Interpret electrical one-line diagrams and schematics for safe and efficient outage planning.

Serve as a dispatcher when needed, directing and dispatching work crews per customer requests.

Coordinate with Distribution and Transmission system operators to optimize resource utilization.

Provide critical information to system operators to ensure effective and safe responses to customers.

Emergency & Customer Support :

Professionally handle customer inquiries and complaints, both verbal and written.

Engage with 911 centers and relay necessary information for efficient emergency responses.

Call out, direct, and dispatch personnel as needed, requesting assistance from other departments when required.

Administrative & Additional Duties :

Perform administrative tasks related to outage management and operations.

May be required to work rotating shifts.

Perform other related duties as assigned.

Qualifications & Skills :

Experience with outage coordination, dispatching, or electrical operations is preferred.

Strong understanding of electrical distribution systems and safety protocols (LOTO, safety tagging).

Ability to interpret one-line diagrams and schematics .

Excellent communication and coordination skills to effectively engage with system operators, field crews, and emergency personnel.

Ability to work in a fast-paced environment while maintaining professionalism and accuracy.

Willingness to work rotating shifts as needed.

Additional Information :

This is a contingent labor contract position based in Windsor (Allentown, PA), requiring onsite work 5 days a week .

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Operations Support System Specialist

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