Tanger Ambassador - Sevierville

We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike.  That’s not a tagline, those are our Core Company Values, written by our People, for our People. 

With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities.  We care about delivering on the Tanger Difference of working at Tanger.

In our continued transformation from a real estate company to a customer experience company, we are seeking a Tanger Ambassador.  This part-time position will report directly to the Office Manager and includes working with the management team, vendors, tenants, and shoppers. 

About the Role:

As the Part-time Tanger Ambassador you will actively contribute to a complete Tanger experience through meaningful interactions and value added services, differentiating a Tanger center as a First-Choice destination. This role connects with shoppers across the center as a knowledgeable Tanger Brand representative, educating and incentivizing shoppers on all Tanger benefits to drive TangerClub income and brand loyalty, and promoting center marketing initiatives.

If you love working in an exciting and fast-paced environment, then this is the job for you.

• Tanger Outlets offers a dynamic learning environment in a fun and exciting setting.
• As the face of Tanger, you will support our management teams, shoppers, retailers, and vendors to build relationships, help tackle concerns, and deliver "best in class" service.

About Tanger Rewards:

• Competitive salary
• 401(k) with generous employer match
• Voluntary Accident/Cancer/Critical Care Insurance
• Paid bereavement leave
• Paid holidays
• Paid time-off
• Rewards and Recognition

So how can you contribute to what we do?

• Maintain a polished and professional appearance that aligns with our brand image.
• Attend Tanger virtual or in-person sessions, webinars, or meetings to enhance knowledge and skills as a brand ambassador.
• Engage and proactively assist all guests across the center as assigned, driving consumer awareness, providing a consistent brand voice, and creating a fun welcoming atmosphere.
• Develop and maintain expert knowledge of all center store locations, amenities, local and national programs, promotional offers, and event details in order to answer questions and provide superior customer service to Tanger’s shoppers and retailers.
• Prepare and hand out samples, coupons, and product information. Distribute these marketing and promotional materials to shoppers.
• Collect and record customer feedback and information as needed internally and for client relations.
• Use expert mobile technology skills to educate all shoppers on TangerClub benefits and opportunities for additional savings, sales, contests, events, and loyalty perks via the Tanger Mobile App. Assist new customers in signing up for TangerClub and any help needed with the Mobile App.
• Represent Tanger by actively participating in on-site and off-site marketing events to promote marketing initiatives locally and regionally, for conferences, trade shows and other events.
• Assist in set up, organization, and breakdown for events.
• Capture and recap promotional events via photos, video, audio, etc.
• Foster partnerships with our retailers by responding appropriately to retailer requests.
• Assist center management team as needed.
• Drive operational excellence according to Tanger policy and procedure by reporting center issues or concerns in a timely and accurate manner to center management and in accordance with policy.
• Provide general administrative and clerical support to include general office up-keep and organization.
• Assist in receiving shipments, route incoming mail and prepare outgoing mail and overnight packages as needed.
• As needed, assist with the following and make sure they are maintained and regularly updated: emergency notification systems, HVAC & roof logs, center collateral & signage, center website, vendor check-in & social media channels.
• Assist in training new Tanger Ambassadors as needed.
• Perform additional duties or participate in other special projects as assigned.

About You:

• You are focused on making the best first impression—smile, welcome and connect with customers authentically.
• You are effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels.
• You have the ability and drive to offer “best in class” service, anticipate needs, and leave the customer with a positive Tanger experience.
• You listen carefully and have the ability to understand a customer’s situation in order to assist them.
• You are able to acknowledge, interact and build relationships with shoppers, vendors, and retailers.
• You can maintain a polite demeanor and demonstrate patience when interacting with customers.
• You act in a professional manner at all times.
• You are able to remain up to date on Tanger marketing initiatives to drive revenue generation.
• You communicate effectively including using positive language
• You possess outstanding verbal and written communication skills, fluency in English, bi-lingual in Spanish is a plus.
• You are able to use and navigate current/emerging technology and applications with proficiency. This includes mobile devices (mobile phones/iPads, tablets).
• You are fine to work outdoors promoting marketing initiatives designed to drive traffic and generate revenue.
• You are able to work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.
• You embrace diversity of people, thought and style as the best way to bring value for our customers and retail partners and adhere to Tanger’s Core Values: Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen

Experience the difference and be a part of our extraordinary team!